Plumbing Pals

I am so happy I chose Plumbing Pals to tackle such a big project in my home. They scheduled me quickly for an investigation and quote when my basement was flooding. The woman that dealt with the permits from Plumbing Pals went above and beyond when there was a snafu with the city to get the permits for the work. Travas was reassuring, had my best interest at heart, and explained anything I had further questions on. The team that did the work was efficient and were nice guys all around. They came out within the same week and finished the concrete! Price was reasonable and felt honest.

I recently hired Plumbing Pals for a complex sewer pipe project in my Philadelphia home. The work was intense, but the team executed it with professionalism and expertise. From the initial quote to the final completion, the crew was transparent, respectful, and diligent in their approach. I appreciated the detailed breakdown of costs and the clear explanations of each step of the process. The team was knowledgeable, responsive to our questions, and didn't attempt any cheap fixes. They even went above and beyond by hooking up my washer and dryer at no additional cost! Their communication was top-notch, with timely texts to confirm arrival times and flexible scheduling to accommodate our needs. While the project wasn't inexpensive, the quality of work and attention to detail made it well worth the investment. I highly recommend Plumbing Pals for any plumbing needs - they're trustworthy, reliable, and dedicated to delivering exceptional results. Five stars isn't enough - I'd give them ten stars if I could!"

I had a frustrating and disappointing experience with Plumbing Pals that I want to share so others don't go through the same. I called them about a kitchen sink issue where water was draining slowly, and pipe is leaked or cracked under the sink. I clearly mentioned both issues during the call. They told me there would be a $78 diagnostic/service fee, which would be credited toward the final repair cost if I chose to go ahead with the work. That seemed fair, so I agreed. The technician who came out did not do any repair work. He looked at the issue and told me he only handles drain cleaning, not pipe replacement and that a different plumber would need to come for that. He also said if he attempted to unclog the drain, it would worsen the leak and the sink still couldn't be used. After he left, my card was charged $78. Shortly after, I received a quote of $475 to unclog and replace the P-trap (drain pipe). Even though it seemed high, I approved it. I also downloaded a $50 coupon from their website, as they suggested. Once the work was completed by a plumber the next day, I asked to confirm that the $78 would be credited toward the $475, along with the coupon. He said only the coupon would apply, and the $78 would not be refunded or included, even though that fee was supposed to cover diagnostics, and this job was a direct result of it. I called Plumbing Pals for clarification, and they sent me a recording of my initial call as "proof" that I only requested drain cleaning. Ironically, that very recording clearly shows I said there was a leak or crack in the pipe that might need replacement, which confirms I was upfront from the beginning. It's obvious they either didn't listen or chose to ignore what I said. When I tried to escalate the matter, I was connected with a supervisor named April, who was extremely rude and dismissive. She insisted that the $78 would not be refunded or credited and told me if I wasn't happy, I "didn't need to do business with them again." As a customer, I'm not a plumber, I rely on professionals to diagnose the issue (which is why they charge the service fee in the first place), communicate honestly, and apply the service fee toward the repair as advertised. This company failed on all fronts. In short, this was a misleading, overpriced, and unprofessional experience. I regret using Plumbing Pals and strongly suggest others look elsewhere for honest and respectful plumbing service.

Stephen and team were awesome. They squeezed me in last minute after hours and quickly diagnosed the issue and clearly explained to me step by step all of the issues and work they needed to do. Super friendly and kind and skilled at what they do! I highly recommend plumber pals and will use them again in the future.

Phenomenal experience! Scheduling was quick, easy, and accessible. Alan was a champ and got the whole project done in less than an hour. I will definitely be working with them in the future and have already recommended them to my family, friends, and coworkers!