PDM Plumbing, Heating, Cooling Since 1885

PDM is absolutely awesome!!! They’ve been servicing I and my wife’s home and business for a few years now and they only seem to get better! They listen to your concerns and work to accommodate the most reasonable solution. If you’re looking for honesty and integrity call PDM they haven’t been in business since 1885 for nothing they are proven and trust worthy! Their tech Cris is the Best!!!

It has taken me a while to write this review as I am on “retirement time” but as I am sitting in my very comfortable air conditioned home when it has been so many days of 90 degrees it prompted me to write the review. In April I tested my ac to find it did not work so I contacted PDM and Kristina (always polite and professional) scheduled Dan to come out. It was a very old unit so I didn’t want to put a band-aid on it and opted to replace the furnace and ac. Dan and Mike came and replaced both in one day, great team work! Kudos to all at PDM, no wonder this company has been around so long!

The plumber who came out was excellent and did a solid job on the initial repair. Unfortunately, the company’s office experience was the opposite. A week later, when I noticed water in the same area and tried to schedule a follow-up under warranty, the scheduler (Kristine) became defensive, confrontational, and dismissive when I simply asked about timing. She explicitly told me to expect a 1:30 appointment, then abruptly called at 11 a.m. demanding I be ready immediately. When I reminded her of the original time, she raised her voice, vented frustrations that sounded like internal company issues, and gave a backhanded apology. I ultimately canceled because I did not want to be spoken to this way. It’s unfortunate because I would have gladly continued with the same plumber. But customer service is just as important as the repair, and the way I was treated made me decide not to do business with them again. It’s also worth noting that they require customers to keep a full credit card number on file, which is not a very safe practice nowadays.

I had a minor urgent plumbing problem & I didn’t know where to turn. PDM were the only ones who’d rearrange their schedule to squeeze me in. From the beginning they were prompt, professional & kept me abreast of the work they were doing. My house is older & they found outdated pipes & potential hazards down the road. I was so happy with their work I signed up for their membership & they have come out & checked out my furnace. We had one pricing difference on a project. Jake & I discussed the issue. Although we disagreed he was always cordial with me & in the end refunded the amount in question. I believe that to be fair business to go along with the excellent service they provided. Btw, I just had PDM install a new hot water heater!

Chris was very efficient, professional, and courteous. He was friendly but got right to work. No time wasted. Kept work area neat and clean. Office scheduling staff is always helpful and kind. Pricing is set up to help us have our appliances checked on a regular basis which keeps them working at maximum efficiency. Pleasure to work with PDM.