Paynes Plumbing & Electric

He came for septic lift pump replacement and installation. John Payne came to our residence after notifying us by text that he was on his way. He identified the problem within 15 minutes and we discussed what was needed to fix the problem. I let him know what materials I wanted and he provided an estimate with warranty information. He ordered the parts he needed that included a pump and associated piping and connections. He left my residence and picked up what he needed and came back in a reasonable amount of time and installed the pump with new piping and connections and valve. The installation was so much better than the original installation performed during the.house build. John was amiable and really knew his business. He worked in 90+ degree heat and took no shortcuts. I was so impressed I have his companies card and they will be the first plumbers I call next time I need one. I would recommend John Payne Plumbing and Electrical to anyone needing that type of work.

Called to get a quote for installing a kitchen faucet and was told $125, maybe $150, depending on what needs to be done. Said I’d call back to schedule after getting a faucet. Called back and left a message but no one returned my call. Called again and set up an appointment and was told they’d give me a quote after looking at it. I explained that I’d already been told $125 - $150. When the technicians arrived I was told a much higher price “not including travel costs”. I explained that I’d already been told $125-$150 and no one mentioned extra cost for travel, either time I spoke with them. He looked at my faucet connection and said it would have to be cut off. He called his office to discuss the price I was given, and then said $375 was their best price. I’m not doing business with a company that operates that way and declined their service. After they left, I called another plumber and within an hour and a half had my faucet installed for $200. No cutting required. I’m not sure if this is bait and switch or simply a mistake, but they’ll not be getting my business. They should have at least approximated honoring the original price I was given, but instead gave me a substantially higher price once they were at my house.

Really could not ask for a better experience and service provided for the repair I needed on a sump pump replacement. Techs that came out were very friendly and honest. They walked me through everything which gave me a sense of trust and willingness to move forward with the service. John follow up with more insurance that they will provide fair and quality work. Next day John came out personally and provided A+++ service. Hopefully I will not need to call them again anytime soon but if I do need service they will be the first to call. Highly recommended 👌

Truly the best customer experience we’ve ever had in any industry period! John came out same day and later in the evening at that. Not only was he extremely knowledgeable, but also the most honest tradesman we’ve had the pleasure of meeting. Will absolutely recommend Paynes Plumbing and Electric to everyone. We thank you for your time and hard work sir.

Chris did an amazing job and went above and beyond in his workmanship. He was honest and upfront about cost and time of repair. He repaired a Tjoint and ran a water line to our fridge. He also prepared some water lines for a washer dryer hookup in the basement. I highly recommend this company for any of your plumbing needs as they were extremely professional and knowledgeable.