Pioneer Heating, Cooling, Plumbing and Electrical

Called Pioneer. The person who took my initial info was... Distracted, maybe? Or new? But everything got recorded well enough to get the tech out to my place in a timely fashion. The tech was fantastic. Courteous, friendly, experienced, and very direct. No nonsense. He put together a plan to fix the drainage pipe on my AC unit so that it stopped leaking onto the floor quickly and gave me a quote before continuing. Explained exactly what he was going to do, did it, and showed me exactly what he did after it was done. It is so much better than the original drainage pipe, is redone in such a way so as to prevent the same cracking elbow joint issue again in the future, and allows easy access to check for clogs, which the original pipe lacked. Perhaps a bit on the pricey side, but easily a 5 star service. I have zero concerns and the problem is resolved. A+++!

I had contacted a few different companies to replace an aging 17 year old AC/heat pump unit that was on its last legs and was contributing to a high electric bill as well as being loud from the fan motor groaning every time it started up. Hunter Charest came out and gave everything a good inspection. Not only that but he was the only one out of all the other HVAC sales reps that went into my crawlspace and made sure my duct work was in good condition before looking at the unit. I knew then that Pioneer was likely to be at the top of my list based on that alone. Not only that, but he went the extra mile of including a replacement UV sterilizer and iWave that was only roughly a year old that I had previously installed on the old unit. Furthermore, he explained in detail my best options for replacement units. After some consideration I took his advice and went with a top of the line 3 Ton Trane to replace a 2.5 ton Goodman. Not even 24 hours later Pioneer sent technician Glenn Berry out to my home for the new install. The old unit was removed, New unit was installed along with a new pad for it to sit on, and connecting ductwork that was done far better than on the previous unit as well as a more efficient drain pipe for the condenser that could be removed so that I can clean it routinely in the event it gets clogged, new whips, thermostat, the works! The best part was that their top of the line unit I went with was about $2.5k cheaper than standard Goodman unit that another company quoted me for install. All of this completed within 4 hours the next day after purchasing and it runs like a dream! Quiet, heats and cools well and hopefully saves me some money down the road once I get the next utility bill. I was so impressed with the whole experience that I went ahead and decided to drop my old maintenance plan with my former HVAC company and join The Pioneer Family to keep everything in tip top shape in the coming ever changing somewhat unpredictable seasons of East Tennessee. A good HVAC unit is not cheap in this day and age, but its an investment worth spending on. I'd give them 6 stars if I could and look forward to doing business with them in the future!

Our installation technician, Bryan Vick, did an amazing job. He showed up when promised, cleaned up as he worked, and meticulously assembled and installed the new mini-split system. He taught me about the unit’s operations and preventive maintenance. Easily earned a 5-star rating. Highly recommend!!! Our technician who assessed our studio and provided a well constructed estimate was outstanding. Caleb Hughett was prompt, thorough and knowledgeable. He professionally answered my questions and provided a recommendation that meets our needs. Easily earned a five-star rating.

Jason Barnard was scheduled to inspect our plumbing and make recommendations. He was awesome and explained everything thoroughly. He was quick with the repairs he made. Highly recommend him! Also, the lady who scheduled the work for me on the phone offered outstanding customer service! I didn't get her name, but she was so nice and very attentive to my needs! The world needs more customer service folks just like her!

We had a little situation but this team went above and beyond to make it right. I spoke with Rob and he was able to get it all situated. Highly respectable and well mannered. Levi was a great tech that was knowledgeable as well. Just glad we could get it all squared away. Replaced a gcfi outlet in the bathroom and that fixed the outside outlet to my chicken coop.