MVP Air Conditioning, Heating, Plumbing & Electric

Let me be clear — this experience has been completely unacceptable. We brought in a team to investigate a venting issue. They returned with two estimates: one for $6,000 and another for approximately $8,000. My husband wasn’t home at the time, so I asked the technician, Chance from MVP, to wait and explain the details to both of us. During our discussion at the kitchen island, my husband asked Chance if the other two issues could be delayed a few years. Chance confidently said yes and recommended the $6,000 option, assuring us it would fully resolve the problem. We signed the contract based on that assurance. On installation day, they removed a vent stack — but the issue remained. Water from the washer backed up into the shower and toilet. MVP returned for a follow-up, only to hit us with a $50,000 “diagnostic dig”. At this point, we started realizing things didn’t add up. They ran a line through our bathroom, broke the toilet paper holder off the wall, reinstalled it backwards, and left the concrete patching in a disgraceful state — telling us, and I quote: “That’s how it’s going to look — we’re not construction workers.” After getting nowhere with management — who refused to accept responsibility or offer any meaningful resolution — we had to hire another company and pay an additional $8,000 to actually resolve the problem with a proper 10-ft dig. To be clear: • The original issue was never fixed. • Our bathroom was damaged. • Our dryer vent was ripped out and we had to repair it ourselves. • Our sink is now leaking. • We were forced to clean up the mess they left behind. When I pointed out that this behavior showed a complete lack of moral compass, the manager defensively insisted they did have one — but still refused to discuss reimbursing us for work that they admitted was not guaranteed to fix the problem. This has been an irresponsible, unprofessional, and costly ordeal. I am attaching photos to document everything.

MVP HVAC Plumbing and Electric has been a trusted partner for my home projects for nearly a decade, and I can't recommend them highly enough. From major renovations to something as seemingly small as a frozen pipe, their team has consistently delivered exceptional work. Knowing I can rely on them for projects both big and small brings a sense of confidence that’s hard to find. One of the standout qualities of MVP is their professionalism and empathy. There have been moments when I’ve been frustrated with a situation, and rather than dismissing my concerns, they took the time to listen, address my worries, and help me understand the project from start to finish. Their team has this incredible way of easing your concerns and turning frustration into a feeling of assurance that things are under control. You never feel out of the loop, and it’s clear they genuinely care about your experience. On top of that, MVP goes above and beyond to make you feel comfortable with every step of the process, whether it’s discussing pricing, payments, or navigating unexpected challenges. They’re flexible and work with you instead of around you, making even complicated situations manageable. It’s rare to find a service provider that listens, adapts, and ensures you’re completely at ease—that’s exactly what makes them stand out. MVP has earned my trust over the years through their incredible customer care, reliable workmanship, and efforts to make every interaction a positive one. If you’re looking for a team that handles your home with the utmost professionalism while making you feel truly heard, MVP is the answer. I can’t imagine working with anyone else! Photos are the largest project, new waste line from house to city line. They've also helped with countless pipes, HVAC replacements, and beyond. Whatever you need, just ask.

We recently had a new 3-ton high-efficiency modulating HVAC system installed by Uriel Velez and his team, Ernesto R. and Jose, from MVP HVAC. They arrived right on time and were fast, professional, courteous, and incredibly efficient. To protect our carpets, they covered our floors with cloths, which we really appreciated. The installation was done with impressive precision and care, leaving everything neat and tidy. We were so pleased with how quickly and seamlessly MVP got the job done—it truly made the entire experience stress-free. A week later, just as promised, the MVP team followed up to ensure we were satisfied and that all the equipment was working perfectly. We highly recommend Uriel, Ernesto, Jose, and the entire MVP team for all your HVAC, plumbing, and electrical needs!

From initial appt request to post-installation review was exceptionally fast and exceptionally good service. I have used MVP for several issues over the years and they have always been professional, fast, and efficient. Shane did my water heater replacement/installation and I could not have asked for better. My old unit was rusting out from a small overhead pipe leak. The new unit looks great, and the old pipes were replaced along with some rusted portions of the flue. I feel good about the work and know that MVP is there to assist with any future issues. Solid A+ from me.

John Beth and his apprentice Keith came to my house after trying to do a self fix on a leaking stop valve on my bathroom sink. After I snapped the line I turned off the water main and decided to call the professionals. They came in and showed me where I went wrong and what to do and proceeded to fix the problem. He replaced the pipe replaced the stop valves and hooked up my sink. After it was all said and done he gave me recommendations on what he would do. ( I have an older house with c-pvc) 10/10 would highly recommend.