Mr. Rooter Plumbing of Fort Worth

I can’t say enough great things about Mr.Rooter Plumbing of Fort Worth. From the moment I called, their customer service was outstanding — friendly, responsive, and genuinely caring. They showed up right on time, came fully prepared, and handled the job with such skill and professionalism that it instantly put me at ease. Not only did they fix the issue flawlessly, but they also went above and beyond to check the rest of the system and make sure everything was in perfect working order. The level of detail, craftsmanship, and pride they put into their work is rare to find. Their honesty and fairness with pricing was the cherry on top. If you’re looking for a plumber who combines expert knowledge, top-notch service, and a genuine commitment to their customers, Mr.Rooter Plumbing of Fort Worth is the one to call. I’ll never use anyone else — highly, highly recommend!

I am absolutely thrilled to share my experience with MR Rooter (Fort Worth) and the outstanding service provided by the technician (Tun) this past Sunday. From the moment he arrived, it was clear that Tun was not just skilled but also deeply committed to delivering exceptional customer service. He took the time to thoroughly assess the issue, explaining each step of the process in a way that made me feel completely informed and confident in the work being done. What truly set him apart, however, was his attention to detail and the care he took to ensure everything was not just fixed, but working better than it ever had before. He went above and beyond, even offering helpful advice on maintenance to prevent future issues. Not only was Tun incredibly professional, but he was also personable, making the entire experience much more enjoyable than I could have anticipated. He treated my home with the utmost respect, and his expertise was evident in every aspect of the job. I cannot recommend MR Rooter and technician Tun highly enough. This is the level of service that restores faith in home service professionals. Thank you for such an outstanding experience!

I had Mr.Rooter out to install my Water Heater and they quoted me 1700 even with my own water heater purchase that I got from Home Depot. They then told me they needed a card to secure my spot and pay for the service fee but I wouldn't be charged until it was finished if I decided to go with them. They then charged me 500 dollars for a diagnostic fee and left mid "install". When I called the company they said didn't you read the contract? I said it was "a quote he wasn't supposed to start doing work, what was I charged for and why did he leave me with no water?" They actually left me in worse shape than before called them. He cut the water heater out left all the piping on the floor and disconnected the water. I know what you're thinking why not just turn the water back on? He took the control valve off so if I turn it on it will just GUSH water where the water heater is. They did this methodically too, she called me immediately after he gave me the quote, I answer and talk to her and while I'm talking to her he starts. I knew I heard the grinding and clicking of tools so I tell him to quit, he says but I've already made cuts I need to paid for that. Price breakdown she gave me over the phone? 1000 dollars to BRING OUR OWN WATER HEATER. 200 was for a permit from the city. 300 was for my piping And 200 was for labor. I don't know about you but I thought something was off there.. Edit: they tried emailing me saying they didn't turn off the water but they left it like this, if the water was on as they claim it would be gushing water from the pipe on the right. So grateful to the plumbers who fixed Mr rooters demolition job, thanks John at ASDP! You really are your company name! As soon as dependably possible!

Our technician, Brett was prompt and professional. He quickly identified the issue and came up with a solution. My only issue with the whole process was, because he did not have a toilet ring on his truck, we had to pay almost $600 to open the supply house after hours (see attached image). Of course, we could have avoided that charge, by delaying the repair until the next day, however that is easier said than done, when raw sewage is coming out of all of your drains. Again, we were very happy with the work that was performed and with our technician Brett, however, this particular charge seemed excessive.

Had bathroom drain unplugged. $360+ next day drain from kitchen stopped up. It drains into main drain. They want to charge me ANOTHER $360+ to get that attached drain unplugged. No warranty for their work. This is not the way to do business. If you choose to use them ….good luck.