Mr. Rooter Plumbing of Colorado Springs

I recently had my water heater replaced, and I couldn’t be more impressed with the service provided by Garrick Erickson from Mr. Rooter Plumbing. From the moment he arrived, Garrick was professional, courteous, and clearly knowledgeable. He took the time to explain everything he was doing, answered all my questions with patience, and made sure I felt confident in the process every step of the way. The installation was smooth, efficient, and done right the first time. Garrick went above and beyond to ensure everything If you need plumbing work done, especially something as important as a water heater replacement, I highly recommend asking for Garrick. He’s a true professional and a credit to the Mr. Rooter team. Thank you, Garrick!

It has been a week since George with Mr. Rooter cleared kitchen sink drain. So far so good. Great price, but done with no guarantee. I took a chance and drain is open and working fine. Would have given five stars if job guaranteed for at least 90 days.

At first the service was great once I signed the work contract the communication went downhill. The workers left my house dirty as hell, didn't fully level concrete after replacing pipes. Killed some of my grass. I asked for some self-leveling to do it myself and never heard back. I will definitely never recommend this company... They wanted to send back to workers that thought it was okay the leave my house like this and that wasn’t okay with me . I wanted someone else to come and they never responded. Good luck I warned you! 01-10-24 response I have included part of the invoice to show it was the Correct company!! 02/06/25 Look at all the new 5-star reviews in a short amount of time. Must be paying for them !

I’m writing regarding the recent sewer line work performed at our property in Colorado Springs, supervised by Zach Croley with Mr Rooter. The overall process quickly became problematic, costly, poorly managed, and they sell you on 'scare' tactics with no honesty. After removing a toilet for a camera inspection revealed a blockage possibly caused by a branch, we were quoted $7,800 for replacement. Under pressure and uneducated in the world of plumbing, we agreed to a “discounted” $6,800 rate and immediate start. The crew immediately dug about 15 feet down to access the pipe to replace, hitting our underground electric AND the well water line. This could have been avoided with proper utility flagging and communication, which was never done, and is illegal come to find out! Compounding the issue, we later learned from a second opinion (Dan’s Drains & Diggs) that the same job could have been done using a trenchless liner system with zero landscaping damage. That company also identified a missed cleanout and septic access point, that Mr Rooter completely overlooked – there was no need to remove a toilet in the 1st place and could have unclogged the drain using this access point. What’s more concerning is that Zach initially said our remaining line to the house looked fine, only to later push a $4,500 CIPP lining add-on for just 4 more feet—raising the total to over $11,000. No evidence of old 'Orangeburg' pipe was shown to us, and we now question whether that additional replacement was even necessary, or actually, any of the work! We had to bring in our own well company to properly repair the water and electrical lines they damaged! Our yard, railroad ties, underground electrical cord, and landscaping retaining wall has been left in need of major damage with quotes over 10k to repair, creating water drainage / flooding issues, at our expense. The tree next to the retaining wall now has root damage, and might have to be removed too. I will report them to the BBB and any other entities for their shoddy services. PLEASE do your homework and read these 1 star reviews before you are soon writing your own 1 star review. And watch how they reply to my review (they might say ’We don’t recognize your name in our system’..or ‘We cannot find your address in our system’..WOW...how can I make this up?? So sad we have such con artists within our own community here in Colorado Springs that are still in business. Check out Trustpilot – Mr Rooter has 2 stars across the USA with a ‘Poor’ rating

Our tech showed on time and provided us with amazing results. He was very informative and helpful with the process! He took the time to explain everything he was doing and took the time to see if there were any other issues that he could address while in our home. He went above and beyond today and I am grateful for his willingness to help us!