K C PUMPMAN

Installed a sump pump in a new build and failed in the first year but caught it before damage. Failed again a second time which included waking up to 4” of standing water in a 1,000 sq.ft. finished basement. Suggested solution was wanting to install a complete back-up system rather than a back-up battery and alarm. Lived in many houses that didn’t need a new pipe and system installed as back-up. Now they first want to charge $150 to assess. No thanks! Would rather have a company that knows what they are doing as our basement dries out. Run!!!

KC Pumpman is the best. Had an alarm on my pump over the Christmas holiday weekend. Called Bill and he promptly called me back. He was able to walk me through troubleshooting and ultimately got my system back up and running. They’re my go-to for any pump issues going forward. Thanks!

KC Pumpman installed the backup sump in our new home over 13 years ago, and we have used their services ever since. They are the epitome of high quality customer care! Terri does a super job of handling calls and oftentimes can provide helpful tips without the need for a service call. If not, she has Bill call and he can usually walk me through the steps that need to be taken to correct an issue. When a service call has been needed, Bill is prompt, does quality work and makes sure that the job is done right and the homeowner is happy. They are the best!

We have used KC Pumpman 3 times now. First time, installed new sump pump, then last year Bill came out when we called about the main sump pump not running, but we have a backup pump. Then, he identified the problem as mineralization was causing the float to stick. There was nothing wrong with the pump - he cleaned it up, cleaned the float, and only charged for the service call. Someone less honest might have just sold us a new pump. Fast forward to yesterday. Same thing - main pump quit working, but back up pump was barely keeping up. I got Bill on the phone, and he reminded me about the float problem last time. He talked me through it on the phone, I reached down and sure enough - it was the stuck float again. No charge. This got me up and running, and Bill could get on to the next emergency. These guys are great!

I called KC Pumpman and talked with Bill on a Monday morning about a sump pump with a battery back up that had quit working. We discussed my situation, he made recommendations, I ordered a new combo pump online and made an appointment for KC Pumpman to come out to install it. It was Bill himself that showed up and completed the installation in a timely manner all the while enduring my questions and explaining what he was doing and why. This was money well spent!