Roto-Rooter Plumbing & Water Cleanup

I had to have rotor rooter come out 2 different times in a month and every single technician or clerical person I have dealt with Has gone above and beyond to help me with my claims with insurance. Samantha was absolutely amazing! She went above and beyond! The process went smoother because of them! Thank you!

Dakota was very good. Explained in laymen’s terms what needed to be done and made suggestions on how to avoid clogged drain in the future. Professional, courteous and knowledgeable. We highly recommend Dakota and will requedt him for future jobs.

Carlos was professional and quickly fixed the problem. I understood the following person was coming to snake a camera to verify the clog was gone. The follow up person and experience is why there is a low rating. My first red flag was when I heard Carlos on the phone say, “yes, it is a lovely home.” The person on the other end should not care about my home. Why would he ask about my home? He would ask ; because , this job was incredibly expensive and it probably would not be worth the trip if he thought I couldn’t afford it. His language was high pressure and attempting to incite panic.” For example, he said“ so what you are doing is rolling the dice.” Then in an attempt to make it scarier, “ If you choose not to sign the contract; please get a special writer on your home owner’s insurance, because this issue could result in flooding this beautiful basement.” I knew immediately what he was doing. 🙄 Even if I thought this very expensive project was needed; RR would not be the company I would hire.” , solely because of the latter experience. The positive side of tolerating this high pitched insult sale was I had a visual that Carlos did a fantastic job of locating the clog and removing the clog. Be aware, follow up visits really aren’t to check the plumbers work; they are a lead in to a second sell.

I’m giving rotor rooter 10/10 just because of the staff. Service was slow to come out and hours after the “set time” but the plumber was so nice! Talked to me and my mom. Felt comfortable with him in my house. I recommend Dakota!!!

Skyler was an amazing representative of Roto-Rooter. He was very knowledgeable and even fixed my cable TV. Joe came out with him the second day! Based on the experience Ive had with those two you have a customer for LIFE!