Hope Plumbing, Heating & Cooling

This gentleman was amazing!! He was exceptionally polite, during our crisis, & walked us through everything. He took the time to explain where the influx of water was coming from and answered all of our questions. His customer service was impeccable as he walked us through what needed to be done. This was after 10pm and we sure appreciated his prompt response & professional expertise! We will be using your services from this point forward. I appreciate your rapid response. His honesty was also recognized by my husband and I. Thank you!!

We had a leaky bathroom faucet in an older (50,70+, who knows how old, really?) home. We were able to contact Hope Plumbing, and the office staff was able to take pictures and check that they were able to do the work before sending the technician out. "We showed with our manager and we can do it!" The Technician, Michael, called 30 min before arrival. He was knowledgeable and to the point. He checked the water main shutoff, sump pump, and softener shutoff before starting work. Then he started work on the valve problem. When he was unable to pull the valve stems out (broke off in the valve piping), he went and got a new 2-handle valve fixture and installed it. He was transparent, knowledgeable, and explained what was going on as he worked. He took care with his tools and equipment to keep the area clean, and was timely and thorough in his work. He finished the valve replacement, including cutting out the old valve fixture and soldering the new fixture in, installed new corresponding handles, and caulked the handle openings (picture taken before caulking complete). The finished product looks good and doesn't leak! Plus we're now comfortable that we have hardware that will last a long time. All in all, very happy with the experience, and we'll be back to Hope Plumbing for our future old-house plumbing needs. Photos are some before-and-after, you will be able to tell which is which!

We approached Hope Plumbing for a second opinion. We had a great experience with Dan Cook. He was very knowledgeable and took the time to answer all of our questions and address our concerns. He wasn’t pushy and came across as trustworthy. We appreciate that he offered us the member discount and even went out of his way to work outside of regular hours to fit our schedule. The work is going to be done this week and we are hopeful it will be too quality. Hope Plumbing guarantees to stand behind their work, which gives us additional confidence.

Hope Plumbing got me scheduled quickly and called as promised when they were heading my way. Tech was friendly, communicated very well including the options I had, and repaired the three issues, during the one visit, and entirely to my satisfaction. He cleaned everything up nicely and had me inspect. When they arrived they generated a firm quote for each item, which I could then accept or decline. Their prices are not cheap, but what (quality) service is these days?

Terry & Clayton were very professional and came thru with a do as i say & say as i do attitude. Highly recommend.... installed a tankless water heater & 3/4hp garbage disposal. I did ask Terry to come out and look at an issue...he didnt come out or return my messages.... Update...Terry & Clayton came out and took care of this issue. Thanks