Benjamin Franklin Plumbing of Indianapolis

John was helpful, on time and completed the work efficiently. However he didn’t replace the filler tube - so we can’t use the toilet even after the wall valve replacement. Also - $394 to replace the wall valve? The part costs ~$20 so we paid $374 for about 10 minutes of labor? I will not use this company again nor recommend them to anyone else.

As always, a great experience with Benjamin Franklin plumbing! Yes, they were a little late getting here, but sometimes she you can't help that when jobs take a little bit longer than you expect. Once they got here they went right to work and wow, they Really got things done quickly! They also answered any questions I had. No wonder we've used them for the past 20 years. they may cost just a little bit more than others, but they get the job done and they get it done right!

Donn called when he was about 15 minutes away. Arrived and was friendly and went right to work to unclog are kitchen sink drain. Was very professional and made sure everything was working properly before leaving. Also checked with us to see if there was anything else we needed done.

Evan was awesome. Very professional and knowledgeable about our situation. Flooded basement due to primary pump going out. Replaced and water was drained within a few hours. Gave some helpful tips and made sure we were set for future situations. Also appreciate Benjamin as a company for being honest about wait time and scheduling as we were in an emergency situation and they were honest about how quickly they could get someone to us.

Rodney was efficient and helpful. He quickly took care of my main problem: a toilet that needed to be re-anchored to the floor. A second issue, a valve controlling an outside spigot, he suggested I should just put off dealing with for the time being, since it does not actually seem to be leaking at the moment.