Henson Robinson Company

Awesome people to work with from start to finish. The entire process was smooth and professional, from scheduling the appointment to the service technician showing up on time and handling everything efficiently. Everyone I spoke with was friendly, helpful, and knowledgeable. They made the whole experience easy and stress-free. Highly recommend this team for any HVAC needs!

Please be careful. In 2018 my hot water heater was not working and since I had used them for years, I called for a service call. They came out and told me it had to be replaced and would cost 1400. They also told me they would not charge for the call. When they left, I called my grandson, as he works in Chicago, for a heating and plumbing company. I told him what was going on, and his boss, sent him down to check on me. He fixed it for a $20 dollar part which is still working. Now he won't allow anyone but him to work on my heat and air. They also charged me for the service call. DON'T TRUST THEM.

Henson Robinson is a staple within my family. From plumbing issues to HVAC repair, they are the company that has kept our family home running impeccably all of these years! And the service team is incredible. Genuinely nice and always going above and beyond to satisfy the customers. Can’t say enough great things about this company!

Our air conditioner stopped working when it was 90 degrees out, in the evening, and over a weekend. Henson sent a technician out, who worked even when it was dark to figure out what was wrong. They had the part on the truck and our nightmare AC scenario ended. Highly recommend!

15 years ago, I had Henson- Robinson install my furnace and after that, I promised myself I would not use them again. I tried to tell the installer there needed to be a vent in the cold air return, like there was before, but he wouldn't listen. My air froze and it was hot out. They had to come back the next day and fix that. He dripped PVC glue on my basement floor he also made a mess when he installed the thermostat. This time when the first guy arrived, I explained where to wear the booties they carry but apparently, he didn't listen because he tracked mud on my carpet with the booties on, so I assume he left then on when he went outside or left them on in the furnace area, where they were tracking large amounts of debris in. They gouged my floor, how I don't know. The filter slot is poorly formed and needs to be fixed. They zip tied my condensate pump line so tight that it was crushing the plastic line making the pump work harder and longer. They wired it wrong because my outside air conditioning unit would not come on. They did come back and fixed that. The installers took 25 feet of copper pipe that was the condensate drain line and didn't ask if I wanted it. He should have at least asked. That stuff's worth money. When the "expert" came to fix the outside unit problem I asked about the thermostat they put in and he said, I knew more about it than he did. I still don't think it is operating properly. I don't have time to chase them around trying to get this done right. These guys are a union shop, and you pay for that. I will never use them again, and this time I mean it. Thank you for your time.