Gauthier's Plumbing & Heating

I am writing to issue a consumer alert regarding a recent experience with a furnace installation company. I strongly advise against using this company due to dishonest practices, poor customer service, and inadequate communication. We contracted with this company to install a specific furnace model in our new home. However, without our consent or notification, they installed a completely different and lower-priced system. In addition to this deceptive practice, the installation was performed incorrectly. Despite clear instructions to the company's employees that the furnace should be placed with the other utilities at one end of the house, they installed it at the opposite end. When confronted, the owner claimed they were unaware of our plans to finish the basement. As a resolution, we requested a refund for the price difference between the furnace we ordered and the one they installed. The owner also provided a partial discount on the remaining balance to compensate for the additional expenses we now face. These expenses include either relocating the entire furnace to the correct location or constructing a wall to conceal the system, which will result in a portion of our basement being closed off. I hope this information helps other consumers avoid similar negative experiences. Sincerely, Lee

Vinny and Greg have been servicing my homes for many years. First in Millbury, where they replaced a leaky expansion tank, replaced 2 toilets, hooked up the new refrigerator to the water line, replaced a leaky kitchen sink over those 12 years. Now in Douglas, they replaced my hot water boiler and added an indirect hot water heater. This house had the original boiler from 21 years ago and was not keeping up with our hot water and heating demands. V&G plumbing installed a new Buderus boiler and an indirect hot water heater. They both work great and look good. I wholeheartedly recommend them for your plumbing needs in Central Mass and Worcester. Thanks V&G Plumbing. BTW - I financed this via Mass Save Heat Loan and Webster First Credit Union. 0% interest and rebate.

The Gauthier team gave me an estimate on Monday and installed a more efficient and reliable Navien tankless system in 48 hrs. Beautiful work. No drama. These are pros.

My daughter and I met with superb Gauthier technicians, Norman and Mark, in April. They might as well have been wearing superhero capes as they solved a serious problem regarding a leaking radiator in a recently purchased home built in 1941. We were fortunate that Gauthier had serviced this home with a previous owner and they were familiar with the system. What impressed us (in addition to expert experience and problem solving) was that we were educated how to adjust the radiators to assure that they work appropriately in the future and avoid additional problems. This is great customer service and builds a wonderful relationship and trust moving forward. We also felt that the cost was fair. Highly recommend Gauthier. Thank you, Greg, for having a great team and arranging a prompt appt. for us.

So appreciative of and pleased with the service from Gauthier. We had a sewer line back up and called our regular plumber- after waiting 2 days with no response we called around for referrals and were told to try Gauthier. Best referral ever. They were here within a few hours, gave us an estimate, scheduled to come back in two days to fix the problem, showed up, worked hard at a really unpleasant job, fixed the problem at a very reasonable price, and made a difficult situation far more bearable. I honestly rarely review anything/anyone on line- but these guys were so terrific I just had to share. They have a customer for life!!