Elite Rooter Plumbers

Marley was so nice and explained a step by step process on what would be done. The work gone done at a timely manner. I honestly expected it to take a lot longer, so I was so happy when he told me that he was done. Will definitely call back again to get some other work done that got noted during this visit.

Kivahn and Marley were very competent plumbers. They communicated well about what they were going to do and made sure I understood. They installed a new spigot for the garden and I am so excited to not have to haul water any more! I would highly recommend them and would use them again.

Super fast expert service. Our tech Marley was fantastic - he called ahead of time to notify us when he would arrive. Then he investigated our plumbing issue and explained the situation so I could understand what was going on. His repair was done very professionally , and he did an excellent job keeping everything clean. Thanks to Elite Rooter and Marley - they are both very highly recommended!

The job got done. Involved cutting into my basement wall and replacing a 10-ft pipe. Service manager, Cliff, had to make two trips to assess and ensure the work needed to be done, but he was there! Work crew were difficult to communicate with due to language barrier. Invoice did not itemize total cost, so had to call the company and request that information. The requested information still did not give a clear picture of labor versus materials and time. I feel that the job was truly way overpriced. Kudos, though, to the crew for their care and cleanup during and after the work they did. I would have rendered 5 stars except for pricing.

Elite Rooter and I spent approximately five hours at the property on Saturday, August 2, 2025 Unfortunately, despite the considerable time spent, the company was unable to open the sewer lines. I was initially quoted by one of the crew members that the cost was $279 per toilet, and we pulled three toilets. When they finally told me the total bill, they said it was $379 per unit, totaling $ 1,137.00. I left the property at approximately 8 PM and had to inform all 12 of my tenants in this 12-plex that they could not use the toilets, sinks, vanities, or showers. Elite Rooter did tell me that I needed to put in cleanouts at the point where the sewer line was plugged up that they couldn’t get past, and also proceeded to tell me that the Southern part of the building also had a plugged sewer line that I would also have to dig up and put in cleanouts. The quote for the first cleanout was $18,800, and, of course, they would arrive quickly on Monday with an emergency crew. At this point, I needed to slow down and make a decision. My local company, which didn’t have an opening on Saturday, said they would put me on the list for first thing Monday morning, which they did. They arrived precisely on time at 8 AM on Monday, and within 30 minutes, they had the lines open. As it turns out, there is not a second sewer line going to the main line in the street, but only one. However, Elite Rooter failed to use their locator on the third toilet to confirm a second sewer line. They said that was a different line, and they would have to dig up both at a cost of over $30,000. My sewer company, which is Cut Rate sewer and drain cleaning, not only opened up the lines in 30 minutes and used a camera to confirm that they were open, also did a locate for the cleanout that would not end up being underneath an automobile in the parking lot, which is where Elite Rooter wanted to put them to “save me money”. When it was all over, I wrote a check for less than $400.00 to Cut Rate Sewer and Drain, versus the $1,137.00 check I had written for the service that Elite Rooter completed, but the job was left completely unfinished, and all drains were still clogged. I will now proceed to obtain a bid for the cleanout from Cut Rate. My overall experience with Elite Rooter was not good. I felt as though they were trying to turn a small job into a big job, and I also found out that they do not use a blade on their rooter machine to accomplish the cleaning, which Cut Rate proceeded to tell me is not possible. My final thought is that if you have large, valuable properties, my rental complex has three building with a total of 26 units, this company sees lots of dollar signs ($$$$$) and tries to make it a larger job because they think you have the money to pay for something that does not need to be done. When they billed me, they did not provide a written invoice; instead, they stated, 'This is how much you owe”, and we need a check or credit card before we leave the job site. I was trying to complete the job a day sooner so that my tenants would not have to spend another day without water facilities. In hindsight, I should have waited until Monday and used my local company, Cut Rate Sewer and Drain, and I would not have wasted $ 1,137.00. Lesson Learned!! Greg Ratliff Ratliff Rentals Pueblo, CO 81005