Drains R Us LLC

If you need a plumber, this is who you should call. Phenomenal customer service, prompt scheduling, quick fix! Thank you Tuan for fixing my drain clog so quickly and helping me understand the process!

They came out and took care of my urgent issue same day and in about 15 minutes. I wasn't even scheduled. Very professional and informative. Would definitely recommend.

I asked Drains R Us to install a dishwasher and also a valve for a refrigerator. They said the cost is going to be $250 for installing a dishwasher and $150 for installing a valve. Two hours later, a plumber arrived and started working on the dishwasher. He installed dishwasher after about 90 minutes. However, there was a junction box under the former dishwasher to connect the power lines. The plumber told me that dishwasher cannot slide in completely and it would stay about 4 inches outside due to the junction box. I asked him to mount it on the wall but he refused. Ultimately, I asked him to let me pull the wires under the floor of the kitchen (in the basement) and asked him to connect the wires in the basement instead of on the kitchen (to let dishwasher slide in completely). I pulled down the wires myself and he came to the basement and connected the power lines in the junction box in the basement, instead of the kitchen. Later he charged me $75 for extra work, which is coming to the basement! He had to connect the same wires in the kitchen but when I pulled the wires to the basement and asked him to connect them in the basement but he charged me an extra $75!! Here is a photo of their work.

I had Tuan who is a master plumber in Philadelphia area. He was above reproach from start to finish. He essentially assessed what my problem could be over the phone, came out, quickly diagnosed the issue and fixed the problem all in the same day! More than I could’ve asked for. I hope I don’t have another leak any time soon, but if I do I’m calling Tuan.

Tuan, Kit and their team were fantastic. I had them come out to my house to redo most of my drainage system and install all new water lines throughout my house. They were quick to come out and give us an estimate, took the time to understand our needs and were fast to get back out and do the work! The team was very professional and communicative, and the job was done fast. They were very affordable and I'm extremely happy with the quality of their work. My only regret is not calling them sooner - they will surely be my first call with any plumbing issues in the future! I'll also mention that Drains R Us took the time to check temperatures and wear face masks at all stages of the project to ensure everyone's saftey during the pandemic. More proof that they go the extra mile!