Doc Thompson Plumbing

Holden was a very good gentleman who completed the quote and set a time to complete it promptly next week. The quote was very reasonable! Holden at Doc Thompson completed the work on the water main valve in a timely way! They are easy to work with and the quality of work is the best I have had! Thank you!

Hands down the est Customer Service I have seen, Brent and Jacob were very kind courteous, professional. Went out of the way to accommodate the issues we were having! Doc Thompson has a forever customer! Thank you Brent and Jacob! Oh and the apprentice, sorry I didn't remember his name...lol

Start to finish excellent experience! Looked on there website saw pictures of jobs and knew this company should be able to help me. Called and Olivia answered, listened to my issues and scheduled us for Friday. Olivia called Wednesday and asked if we would like to move up to Wednesday, they had a cancellation. Fantastic! Jacob came out on time. Listening to our issues. Found our problem, leaking seals around our grinder pump, Emitting sewer gas into our house. Fix our problem and charged us the trip charge only. It just needed resealed with some silicone. $49 and we were all taken care of thank you Jacob for your experience and knowledge also helped me find our outside Spicket valves. It really is wonderful doing business with good people. We highly recommend.

The representative was friendly and accommodating to my needs with moving furniture to access panels. Although the information provided regarding my leaking faucet was incorrect, the overall experience was ok, even providing estimates for tools I may need to fix additional issues that he noticed. It would be nice if technicians were in uniform to make it easier to recognize.

Had them out to provide an estimate on a sewer line repair and discussed our situation over the phone asking if we could get an estimate on repairs. We made an appointment and we're told it would be $49. They came on site performed a review and then told us it was $227 for the camera review of our line. It cost over 4 times what we were told over the phone and on top of that it's been 5 days and no written recommendations for repair or estimate. We had a competitor come to provide an estimate and they have called back with multiple options and a written estimate the same day. While I am still waiting to hear back from Doc Thompson. I can't recommend EDIT: In response, it was not clear, which was one thing but also means we paid 227 to never even get the estimate. The increased expense should have been mentioned when discussed on phone as how else would they have looked at the sewer?