Fire & Ice Heating and Air Conditioning

Tim, Alex, Lane, Alex, Alex, and Heath (in that order) were timely and professional. This review reflects nothing about any of the 5+ services and professionalism which were displayed. My family is very tired of dealing with a frozen AC unit coil for 5th time in less than a week. Newly installed unit on 7/1/25 and today marks the 5th time calling for a tech to come to our home. We need action done. We need some acknowledgment of the fact we spent over $8,500 for a new AC unit and now have to check for frozen coil, turn off unit, call for a tech every morning of our holiday weekend. Our holiday plans have been completely messed up. This is not appropriate or acceptable. Make it right. And soon. Field Supervisor, Heath is great but doesn’t have answers either. He’s elevating to management. I talked with Jared Service manager on Sunday and he said he’d see this through with us. I left a message on Monday morning and never received a call back. Seeing this through?

I had a tune up and inspection which started off fine, but midway after I said I needed to think before signing up for a service plan, the tech got very short. I asked questions about the second floor being hot and he just said “should be good”. The AC unit still has leaves in the bottom and all the tech seemed to do was spray the outside down and run diagnostics. I had service plans before with other companies for less cost and much more expertise.

My husband and I have been holding off as long as we could to replace our furnace and a/c. Our furnace ended up being on its last leg and repairs were no longer an option, it needed replaced. Fire and Ice provided us with such a great experience from the beginning to end. We talked with Scott, our sales rep who was not pushy at all. He provided us with a list of our options to install exactly what we needed for a very fair price. With the temps dropping like they did this week, we needed a furnace installed the next day. They had a couple guys come out to install our units and those guys worked their butt's off to get the job done. They did an amazing job! Thank you fire and ice for taking care of us, I highly recommend them - 10/10 experience!

Tim was fantastic! A true professional with quick and efficient HVAC skills. He diagnosed and fixed the issue in no time. Communication was clear and friendly throughout the process, and he made sure I understood everything he was doing. Highly recommend his services—amazing experience from start to finish!

Of the many services we hired for our home, the experience with Fire & Ice was, by far, the most satisfying. Very professional and open. The workmanship was superb and the attention to detail exceeded our expectations. VERY PLEASED with the whole process.