Carroll Plumbing & Heating

I’ve been a long-time customer of Carroll Plumbing and Heating, and their service has always been excellent — but this most recent experience was so outstanding, I just had to write a review. Carroll recently replaced my air conditioning unit, and from start to finish — including the follow-up — I couldn’t be happier. Rob helped me select the right unit, patiently answered all my questions, and even provided a temporary window unit to keep me cool while waiting for installation. That kind of care and customer service is rare! The installation team — Josh, Trey, and Ethan — were friendly, professional, and truly a pleasure to have in my home. Their attention to detail was remarkable, and they made sure everything was done perfectly. As always, I wouldn’t hesitate to recommend Carroll Plumbing and Heating to anyone. They truly go above and beyond! Marty Dillon Bowles

Very happy with their work and service. Very few companies repair Old Furnace but they are very good at it and they will give you an opinion and tell you what needs to be done. They do not always recommend replacement which is nice and they will repair this possible plus they have come out on emergency days as a day after Christmas without a complaints

When we realized the hot water tank was leaking, we contacted Carroll; they had installed the previous tank. Our mistake was not getting other quotes! After researching, we found Carroll was between $500-$600 higher in price than several other local companies. We had requested a breakdown of equipment and labor, but that apparently isn’t how they bill. The invoice is just one total figure that we were told comes from a program which gives a national average for services. Again, our mistake for assuming that Carroll would be comparable/fair in pricing ….and for not getting quotes prior to the repair!!

Keith and his helper Trae put in necessary components for two of my push/ pool shower levers. They had become extremely difficult to operate and now I can do it easily with two fingers. They were efficient, capable, and got the job done in record time. I have lived in Richmond for over 50 years and I know that Caroroll Plumbing and Heating is a well-respected company. Would not use any other company.

Since moving into an old home in the fan 20 years ago, I've used Carroll for all my plumbing & heating needs. They are reliable and skilled. I just had them install a ductless a/c. While not the cheapest quote, it was in the ballpark, and I trust them to do a quality job. It was quick and clean. I appreciate that all my plumbing needs are addressed by the same company.