Blue Grass Plumbing & Heating

Blue Grass Plumbing & Heating in Richmond, KY, provides a range of plumbing and heating services to its customers. The company has been in operation for over 25 years and has built a reputation for being prompt, dependable, and professional. Their technicians, including David, are known for their kindness, friendliness, and commitment to customer satisfaction. However, some customers have experienced issues with scheduling, which can be a hassle. The company's services include fixing bath faucet issues, solving drain problems, and handling severe backups. They also offer competitive rates, with some customers noting that they charge about half of what big chain plumbers do.

Services and Expertise

Blue Grass Plumbing & Heating's technicians are skilled in handling various plumbing and heating issues, including leaking water heater hoses and bathroom and washer backups. They work with customers to find solutions to their problems, even in emergency situations. While some customers have experienced issues with the company's warranty policy, others have praised their guarantee and follow-up visits.

Customer Experience

Customers have praised the company's employees for being kind and friendly, with some noting that they are willing to work with customers who are experiencing financial difficulties. However, others have experienced frustration with the company's scheduling and warranty policies. Overall, Blue Grass Plumbing & Heating is a local business that aims to provide quality services to its customers, with a focus on customer satisfaction and competitive pricing.

Blue Grass Plumbing & Heating reviews

Kevin Stamper

3 years ago

They fixed our bath faucet issue but scheduling was a hassle. We scheduled then they wouldn’t show. Done it 3 times. Just glad our issue is fixed. Hope they get better at managing their times. David was a sweetheart on the plus side which is why I give them 5 stars still.

Ulysses Joesa

6 years ago

Having fallen on hard times, my luck included a severe back-up. My whole house was experiencing issues. Couldn't use my bathroom or washer. I called around to find the cheapest rates. David worked with me and got my problem solved. Employees were kind and friendly. I recommend them 100% !!

Schuronda Morton

6 years ago

I have been affiliated with Bluegrass Heating and plumbing for 25+ years. I have never been disappointed. They are prompt, dependable, professional, and guarantee their work. Thanks to David who is always pleasant. His personal goal is customer satisfaction. I highly recommend Bluegrass Heating and Plumbing of Richmond.

Mary Lebo

5 years ago

Horrible!!! I called them 3 days ago! "David" had excuses galore for why they couldn't make it each day!! If I had to guess I'd say the real reason was because mine was not a big money job. Please save yourself a whole lot of aggravation and money!! Call "Clog Busterz" in Richmond Ky. I called them, they arrived within 2 hours. They finished with my leaking water heater hose within a half hour!!! These guys have my business for life!!! Hoping of course that I don't need them often! Mary Lebo

Clayton Seymore

10 years ago

Plumbers were nice, solved a drain problem. Charged about half of what the big chain plumbers do - problem is the issue came back in 30 days, and no warranty. The big guys warranty it, and the last ones fix worked for a year. Hate to avoid a small business, but in this case I will and you should too. I recommend Mr.Rooter in Richmond.

Frequently Asked Questions

What services does Blue Grass Plumbing & Heating offer?

They provide a range of plumbing and heating services, including faucet repair, drain cleaning, and water heater repair, as well as heating system maintenance and furnace repair.

Do they offer competitive pricing?

Yes, they offer competitive rates, with some customers noting that they charge about half of what big chain plumbers do.