Mr. Rooter Plumbing of Richmond KY

I woke up Thursday, September 5th to water gushing inside my basement wall. I called the nearest plumber with an emergency number, Mr. Rooter. They said they’d be out within the hour, they were there in less than 20 minutes. The two techs that came out quickly got the water shutoff and went right to work. Whoever constructed my house 20 years ago had the bright idea to run the water line completely under the long driveway and bury it into the foundation with no easy access to repair it later. The techs decided to pull the old line and run another. The first attempt they tried and failed. They tried another solution and failed. Every idea they had only seemed to make the job harder to solve. But they kept at it. For 6 hours, all day Thursday, they brought out every guy they could to help, heavy equipment and a lot of patience. They’d resolved that they might have to cut through the concrete driveway to trench a new line. Friday morning they came back to attempt to run the line through the existing conduit again. 10 hours later, and with minimal cutting to the driveway, they succeeded. I don’t care how many times these guys failed to solve the problem, they just kept attacking it, and not one of those guys were willing to quit. Easily, 10/10 Stars With their determination, I’d call the team at Mr. Rooter to help me anytime with anything again.

Kevin was very pleasant and professional. Very Very nice young man. He came and showed us what was wrong not just with words but with pictures he took of the problem we were having with our drain line and sink. He then returned to do the Job and did good work. Good person to get when you call.

Install a pressure reducer on water supply and installed it backwards. Didn’t know it until 1 yr later when having another company install a water heater and they were checking the water pressure and noticed it was backwards. They turned it around the right direction and realized it was damaged. I was out $400 to get it replaced with labor and all. When I called them I was told I should have called before now, like I would have known it was backwards.

Mr Rooter was as always a reliable business. Called yesterday for routine tankless hot water heater flush. They were able to get me an appointment with in next day. They called morning of appointment to let me know technician on way. Steve Smith arrived shortly after that. Quoted me service prior to. Work done approximately an hour after starting. Service was professional and prompt. Steve was able to answer any questions I had regarding the service. Will use Mr Rooter in future and would highly recommend them.

Kevin and Gunner were great. We had a leak that needed attention and they handled it quickly and professionally. They worked efficiently to get the job done right. They also left everything cleaned up afterwards. Highly recommend Kevin, Gunner, and the team will definitely call them again for any plumbing needs!