Beutler Air Conditioning and Plumbing

Horrible experience, already thinking about getting a refund and going with another company. Laundry list of complaints, rescheduling, showing up after the stated 4 hour window, left my door open and let my cat escape even though there was a note in my file begging them not to let the cat out, they didn’t hook up the heating part of the HVAC so I had to call several times to get someone out to hook it up, second technician left my door open after I made a huge deal about the first time, then suddenly my smoke alarms are going off and my house smells like the roof is on fire… when I ran out asking what was happening he tells me that’s normal and to open my windows… Basically they don’t give a shit about the customer experience and just want your money. Edited to add, they also left holes in my ceiling and didn’t tell me when they were wrapping up the job. I had to contact my installation coordinator to have them come back out to fix the holes.

We got a whole new A/C unit installed today! Willy and Digby (aka Josh) were professional, competent, and friendly. They took time to check-in with us several times throughout the job, which we appreciated. They also made sure we understood our system before they left, and cleaned up after themselves. This was five star work, and I would recommend this team. Thanks for a job well done guys!😄

Efficient, explained everything in great deal which I appreciate. Marcus Christianson was very knowledgeable & thorough inspecting the system. Beutler has excellent service. Thank you

I had an outstanding experience with Beutler Air Conditioning and Plumbing! From start to finish, their team was professional, punctual, and incredibly knowledgeable. They quickly diagnosed the issue with my HVAC system and explained everything clearly without any confusing jargon. The repair was done efficiently and with great care, and they even took the time to clean up afterward. Their customer service is top-notch — friendly, respectful, and genuinely committed to making sure I was satisfied. I highly recommend Beutler for anyone needing reliable, high-quality air conditioning or plumbing services. They truly go above and beyond! Randy was professional and knowledgeable and walked me through every step and answered every question! Thank you Randy!

I started this experience uneasy due to the fact that I am a fairly new home owner (3 years) and finding out I needed to replace my HVAC so soon was a bit scary to be honest. But I knew I had to stay focused and take whatever action necessary to keep my home maintained for my daughter and I. The first interaction with the tech was okay.. being a new experience for me I truly wasn’t sure what to expect, but I knew it would be an expensive project so I mostly gave this tech the benefit of the doubt and hoped he had the best interest for us. Unfortunately, once installation day came so did some pretty serious concerns. I will leave the tech nameless for the simple fact that once I escalated my concerns, the proper accountability was taken. Bianca the Service Coordinator and JP the Sales Manager really took immediate action to save my project. I actually would not have continued if it wasn’t for their assurance, accountability and respect they gave me as a customer to write some pretty serious wrongs. Bianca and JP are the reason this review is 5 stars, I am still in the beginning stages of my project and while I understand things out of our control can happen.. I can finally feel at ease for the first time since starting this process that these two individuals really showed up for me and gave me the utmost confidence that they will continue to make that show. To me.. A company is not judged by their struggles, but instead by the way they handle it. And in my experience I can truly say these two went above and beyond. Thank you Bianca and JP 🙏🏼