Benjamin Franklin Plumbing of Wichita

Following up from a review I posted 4 months ago. The installation went well. The problems I initially had were just cosmetic and leftover from the mess the previous installers didn't clean up. However, the attention to details were missed and led to a problem during this recent rainy weather. The previous team did NOT ensure all parts were tightened appropriately or had the required bonding materials and our water softener is leaking a lot of salt into our drinking water. As shown below, they did not glue the outside PVC pipes so the sump pump dislodged them over night leading to an erosion of the soil. Thankfully it didn't go anywhere and just made a hole. They also did not seal up the hole to the outside from the sump and didn't put the insulation back so water leaked into the basement and my child's play room. We had an emergency short call that same day and Ryan was an amazing technician. He took care of the immediate problems. Unfortunately the sump pump pipes outside weren't identified until after Ryan left so we did a temporary solution until Benjamin Franklin fixes this. Ryan himself is an amazing worker. Great attitude, answered all our questions no matter how dumb. And ensured the fixes he could do immediately would last. The quality and attention to detail could use a lot of work.

We found water damage behind my recliner while puppy sitting for my bother. It was a line to an outside faucet. Filed a home warranty request, but the contracted business couldn't arrive until this upcoming Monday and needed the site cleared, or their insurance or warranty wouldn't let them enter my home. Called a restoration company that not only cleared out all the water damaged material but identified the problem. Looked like a toddler peeing on a tree. At the restoration company's recommendation, I got ahold of Benjamin Pluming. This was after failing to get several other plumbing services to respond to an emergency. I was able to establish an appointment time of 1400-1700. Mr. Garrett and Mr. Chris arrived despite exceeding my scheduled appointment time to take care of my issue. No complaints even though it was now after hours. Super friendly and warm. They showed me where my main well water cut-off was (felt stupid after) and explained the five W's of my issue. Literally in and out in about 30 minutes when I shut up and let those men work. They didn't have too, but helped me learn more as a home owner, were generous with themselves and time, fixed my problem, and smiled the whole time despite after hours, probably hungry, and wanting to get home. I appreciate they showed up and didn't punt, leaving me with a running water issue or without water for longer than necessary. Thanks, boys. Thanks for caring more about your client than the paycheck. 10/10 recommend.

Started off our morning with our water leaking around 3am! Called Benjamin Franklin at a normal hour 7ish since we were able to manage the leak, begin to drain the water heater. Tim arrived at our home shortly after 10am. He assessed the situation, recommended slightly larger heater which would better accommodate our family. Tim was very efficient! He had the new heater installed, removed the old heater and even cleaned up after himself and any remaining water on the floor all before 130pm! If we ever need a Plummer we know who to call “Big T”!

I had a simple leaky shower faucet and need the shower handle stems replaced. To just show up was $50, over $200 diagnostic it, and I would have save an additional $200 if the part was on the truck. And of course it wasn’t. They came in a took the stems off in like 5 mins. To do that they had to shut my water off and head to the shop. It took them over 1 hr to go there and back. So I had no water for over an hr. Again it didn’t take long for them to install the part. Which I look up the part online it would be only $50 max for both stems. Also they nicked up my handle threads, and didn’t replace them, but charged me 770 for labor and parts. When it was a simple job and they wasted my time not their time. The reason why this company is call Benjamin plumbing is cuz they are going to ask for all the Benjamin’s they can get out of you!!

Benjamin Franklin plumbing is officially the only plumber I will call. Garrett Clark has done some work on my house and now my mother's house. He was knowledgeable, honest, and hard working. Explained everything so I knew what was going on and explained things to my mother as well. If you're needing a plumber and you need someone you can trust, Benjamin Franklin is 100% the way to go. They provide options for work you need done that fits your budget and they offer financing if you need assistance. But everything is put together quickly and I was allowed to think about my choices with zero pressure put on me. No up selling just an honest assessment of what needed done and the power to make those repairs was in my hands. Ask for Garrett and I assure you that you will have quality and honest work done. We need more people in the trade like this man. Good job, Garrett! And thank you to everyone at the office who called and check on how things went. Rock star team!