Bassett Services: Heating, Cooling, Plumbing, & Electrical

Beware before using this company! I purchased a new AC unit from them last spring. Within weeks you could tell something wasn't right, it wasn't cooling like it should. I called them back out here to check it, and the only recommendations that they had were additional things for me to do. They said the system was working properly. Fast forward to the spring, and when I started the unit up it was even worse. It was not even cooling the house when it was in the mid to upper 70s! I called and scheduled an appointment, and they never showed up during the scheduled window. I called back to see what happened and dispatch never returned that call. The next morning I called back again and finally they returned my call and blamed it on a "system glitch!" So they got someone out there that afternoon and in about 10 minutes he realized that there was a leak in the refrigerant line, the fault of his company that installed it and failed to catch it the year before. So I have barely any refrigerant left in my line. You would think being their mistake during the install, ghosting from my scheduled appointment, and all the miscommunications that they would be inclined to make things right quickly, right? Well like myself, you would be wrong in that assumption! How about they are taking an additional 5 days to get me on the schedule again for someone to come out to fix the line and refill the refrigerant! And it's supposed to be over 90° starting tomorrow and I have no AC! So I called this morning to see if they had any last minute. Cancellations, and dispatch never called me back once again! Please beware before using this atrocious company! They do a shoddy job, will ghost you when you try to get them to fix it, and make you suffer for days on end and excruciatingly high heat!

Chris with Bassett Services came to my house to replace my 34 year old hot water tank with a tankless hot water tank. He did a great job explaining my options and the process of installing it. I trust this company and the quality work they have done in my home.

I did not have an emergency, but I had a rather urgent situation for some work to be done so the primary contractor could continue/complete his work. As I explained the situation to Bassett, they said they would get back to me shortly, and they called back in about two minutes with an appointment for me the next morning (amazing). Chris came out — very personable — and performed the work in a professional manner. Chris just left, and at this point I am very satisfied with the job he did for me. Kudos to Chris and Bassett.

I can't recommend Chris highly enough! From the moment he arrived, he was incredibly personable, professional, and easy to talk to. He took the time to explain everything clearly, answered all my questions, and made sure I felt confident in the work being done. The quality of his workmanship was top-notch — efficient, tidy, and thorough. It's clear he takes real pride in what he does. If you're looking for someone dependable, skilled, and genuinely pleasant to work with, Chris is your guy. I’ll be recommending him to everyone I know!

Great pricing and all their technicians are very knowledgeable. They even explained everything that needs to be done before any work is performed making sure that you know step-by-step how you will be taken care of