Aurora Plumbing Supply Co., Inc

I came to Aurora Plumbing last week to purchase a part for a ventilation fan I was repairing for a client. I installed the part the same day, but it immediately made loud noises and clearly wasn’t functioning properly. Within an hour, I returned to the store with the part, clean and unused, and explained the issue. To my surprise, they claimed the part wasn’t theirs and refused to refund or exchange it. I was left with no choice but to buy an entirely new ventilation unit from Home Depot just to finish the job. Extremely disappointing customer service and a lack of accountability for the product they sold. In my experience, you’re better off going to Home Depot or Lowe’s where return policies are clear and customer support is more reliable. Response to business owner: I decided to purchase the replacement part from your shop, even though it would’ve cost me about the same to replace the entire unit, because I believed it would be less work and a more efficient solution. That’s why I was willing to pay a bit more for just the part. After seeing your response, I felt the need to share my experience. I returned the item you sold me nothing more, nothing less. Being told that I may have cleaned up an old motor to return it was surprising and disappointing. That’s simply not something I would ever do. I’ve been a contractor for over 30 years and have always taken pride in doing things the right way especially in the contractor business. This situation left me feeling not only let down, but also unfairly judged. It’s a loss on my end, but I hope this review helps bring awareness so others can make informed decisions.

We worked with Anthony at Aurora Plumbing to get all the fixtures and material for our bathroom remodel. He was very helpful in guiding us through this process and selecting the best material for our project. Anthony was always easy to get a hold of, and very responsive to our emails and calls. I definitely recommend Aurora plumbing to anyone looking to remodel their bathroom or kitchen. Great local company to work with!

The folks at Aurora Plumbing have helped me many times with plumbing problems throughout the years, and have educated me every time. Joel has been helpful many times and helped me solve aggravating plumbing problems. I would use these folks again anytime, and I encourage you to do the same. I don’t believe you’ll be disappointed.

Thank you, Sean, for your information on the Fornco waxless toilet installation product. You provided the correct size and a helpful installation tip. A little wax on the rough-in flange insured easy installation. I won't ever use wax rings again. My brother and I have relied on Aurora Plumbing for years and we love working with you. Whenever ANY plumbing item arises, John always says, "Go to Aurora Plumbing!" Gary H.

Aurora Plumbing is the best! Needed some help with a bathtub downspout diverter….should’ve been an easy little fix for me but struggled with it…went to “home repot” thinking I needed to buy a new downspout, of course they didn’t have anything close to what I needed. Decided to run up to Aurora Plumbing thinking I would buy one there… Deibis Perez said “let me take a look at those parts “. He took them over to the work bench fixed the issue and tested it properly, handed it to me and said, “There you go”. I asked if I could pay him….no charge! Deibis you made my day, my week! Breaking up with “home repot!” Aurora Plumbing is my new “GoTo!” Thanks a bunch! Great people deserve great reviews!