Seatown Electric Plumbing Heating and Air

Update: Seatown is true to their word. I’ll reiterate that the work they do is top notch. My issues were purely around the billing rate. They replied to my frustrations (original post below) and followed through. Their customer service team is responsive and listened to my concerns. We discussed what I felt was appropriate and agreed on an adjustment that left me feeling good about the services provided. Which leaves me reviewing them purely on the basis of their service - which truly is 5-star work. Thank you. Original post (issue addressed) $850 per hour is predatory for a 4 hour (if that) job - $3400 total. Especially when the customer provided all the equipment and the work was about as standard fare as it comes (shower and tub water hookup) They did the job nicely. But this makes timeshare sales seem downright affordable.

Prior to posting this review we sent messages to the manager of the electrical department and emailed the person who did our bid with our continued concerns. We have yet to hear anything. We had concerns about the quality of work and lack of communications with Seatown for several electrical and plumbing jobs totally $26,000 to date. We contracted with Seatown because we could get the electrical, plumbing and gas line work done by one company rather than attempting to schedule and contract with multiple firms. We are now wondering if this was a mistake. In the course of the work, we attempted to contact the office multiple times with questions and concerns. We were left waiting on hold; leaving voice mails; leaving emails, texting. Most of these attempts were left unanswered. I feel this was unacceptable. It took multiple tries to even get final invoices of payment. When Matt gave us the bid for the electrical work, he indicated that there would be drywall repairs that we would be responsible. We acknowledged and accepted that. What we did not accept was damage to the wood trim work due to wire being dragged across it and causing gouges. There was also damage caused by banging ladders. There are boxes that don’t sit correctly in the wall in the bathroom that cause the faceplate to protrude and sit at an angle. Outlets also have significant damage from dragging wire around the edges. All of this has added over $2000.00 to the bid for drywall repair and paint. I am also attaching some photos of the trim damage and other problems. In addition, a door security sensor was damaged and we had to buy a new one. After many messages the costs of the replacement sensor was finally reimbursed. In the process of rewiring the garage the freezer was unplugged and the outlet not reinstalled. No one alerted us. Thank goodness we discovered it the next morning and plugged the unit in elsewhere. The freezer had begun to defrost. We could have lost a lot of food. The young electrical crew did work really hard to get the job done. We wish that they had had the training to treat a customer’s property with more attention to avoid the unnecessary damage that was done. When Gavin was last here, I asked about not finding some of the switches labeled on the panel. The exterior flood light switch in the garage for example. He said he couldn’t label everything. This doesn’t seem satisfactory. The new outdoor gfic outlets that were installed are of lesser quality and will trip without warning, causing the pathway and stair lighting to go out. As for the plumbing work, when the plumber came to check a slow drain, he spent about four hours and did could not clear the clog. When one of the sink flanges was put back together it was broken. A crew returned the next day, headed by Jarod. They found a problem with the clean out and we authorized the repair. He replaced the flange/popup that had been broken but did not replace the one in the other sink to match. Why was it not replaced or at least tell us the brand and type so that we can make them match?! Within days the sinks in the upstairs bathroom began to gurgle and then was clogged. Water was running down the pipes into the basement. This was witnessed by Austin, who was there to work on a gas line repair. Another plumber was dispatched the next day and after four more hours of work he discovered that plugs and joints were either not taped or improperly taped and allowing water to seep out. We were fortunate that the drywall had not been repaired. The second plumber, Norman, retaped the plugs and secured joints, found the clog and took care of it. A bright spot in all of this work was Austin and his partner who did our gas line repair. They spoke to us throughout the process letting us know what they were doing; cleaning up meticulously on completion and putting everything back. In conclusion, we think that the costs of the repairs to the trim damage should be reimbursed to us. We would also suggest that you urge the workforce to be more conscientious about caring for your clientele’s homes.

This is the first time we have used Seatown. All I can say is, wow! Incredible service every step of the way. Very professional scheduling, super professional assessment of the problem from Jared, responsive to every question, and totally committed to doing the job right. We had a water line break which involved Kevin and Beau from the underground crew. Can't say enough positive about their incredible work with a challenging project. They kept us informed every step of the way, did a professional installation, and left the job site with hardly a trace they had dug a 35 foot trench. You can be sure that Seatown will be my first call for any future plumbing or electrical needs.

Customer service. That’s what they’re about. That’s what they stand by. I had a new HVAC done, new vents and new crawl space clean up. Also added an additional vent and AC. Everyone step of this experience, whether good or bad, was solved and completed by the sea town team. From Justin to Jacob to importantly Vince, every person I worked with provided me a ton of value during all the projects. I would absolutely recommend Seatown over every plumbing company I’ve worked with. Best in the business.

Seatown truck #313 merging onto I5 south from the new Des Moines on ramp; thanks so much for tailgating and taunting us with flashing your brights as we merged into slow moving traffic. My family was very impressed with you revving your motor and the faces as you pulled up along side us to point out that you had a dash camera. Not sure what you were trying to accomplish or if you even have the awareness that you are representing your company poorly. I certainly hope that the rest of the team at Seatown Electric and Plumbing aren’t as immature as you’ve shown you are.