Aqua Plumbing & Heating LLC

The inspection of our house pointed out some corroded pipes (including one directly above the electrical panel), as well as the unexpected discovery that the main water line into the property was a lead pipe. We opted to have all the work done at once soon after moving in, and got multiple quotes from various plumbers. The guys from Aqua who came out to do the assessment were friendly, professional, and knowledgeable, giving us detailed explanations of what they would be doing in order to get the job done. They also pointed out some extraneous pipes in the laundry room, and recommended spending the little bit extra to get the entire space tidied up while they were on site; normally I would have considered such suggestions as an up sell, but it made total sense to me since they were in the space doing half the work already. The initial quote from Aqua came in a bit higher than the other plumber we were considering, and Aqua price matched without any issue. Throughout the experience, I loved that I could communicate with Aqua via email (often easier for me due to the nature of my work), and they were always easy to reach. They also accommodated the need to shift the day for the work due to an unexpected overlap with the moving truck, which I greatly appreciated. In the days leading up to the job, I received detailed explanations of the work to be done, including the names of the workers assigned to my job, which made me feel even better about Aqua's professionalism. The day of the job, the truck was a little delayed but work commenced immediately after the guys arrived, and all the work was completed in one day - they arrived around 8:30 AM and wrapped a little before 5 PM. All five guys were great, and partway through the day they asked about fixing another pipe in the laundry room they hadn't seen before, which I readily consented to. The hole in the sidewalk to access the lead pipe was also significantly smaller than expected, which was an added bonus. While the guys did their best to keep dirty boot prints at bay, my biggest complaint was that they did not cover anything in the laundry room prior to drilling holes in the wood (I had to vacuum twice to get all the splinters up). The laundry tub was even full of wood chips, meaning they started drilling and didn't close the lid. Getting all of this work done was very expensive, but we are both so happy with the experience with Aqua, and will certainly use them again if we need anything plumbing related in the future.

This is our second time using AQUA Plumbing and we’ll definitely continue to use them in the future. They replaced a toilet for us and fixed a bad leak we had from the tub. Billy was very helpful and recommend a fantastic mitigation company for us to use as well. The team that installed our new PVC pipe was professional and quick! Thank you again

Billy was great, took care of our issue very quickly. Gave us a rundown of what possibly could be the issue and gave us solutions for all possible repairs needed. He was quick about getting the parts needed and returning for the repairs. Very pleased with the service! Would definitely recommend.

The gentlemen arrived on time. They suggested I not install the new shower control as it would be a major effort. Knowing I would be remodeling the bathroom at some point, they suggested I wait on that part of the job. Very trustworthy.

Billy was knowledgeable and fast- not only did he fix the problem, but he told me how to avoid it in the future. Very trustworthy, honest, and dependable. Thanks again!