American Leak Detection of Columbus

We had American leak install a new liner in our pool 3 years ago. There were issues with the liner from the first week. We have had 3 different corners and one side of our liner slip out of place. They came back to repair it two times and on the second, they tried to have us pay for repair even though it was their mistake and it was right after they installed the liner. My husband fixed one of the corners himself as well. Upon opening up our pool last month we noticed another corner slipping and there was tearing around the skimmer. This should not be happening as the liner is only 3 years. We have tried emailing and calling several times and American leak will not respond to calls or try to address this issue. It’s been over 2 weeks and we have only got “We will get back with you.” Latham, The liner warranty company looked at pictures and told us that it would not be covered under warranty because it looked to be an installation problem. The liner was never measured correctly to begin with which would explain the corners falling and hole/stretching where the skimmer is. It would be nice to receive a call from American Leak to resolve this problem. Until then, we are extremely upset customers.

Punctual, honest, professional and friendly. I deal with service contractors daily since I operate and older campground. I wish all my service contractors were this good. No non sense, and great conversation focused around the issue but down to earth friendly as well. And pinpointed the issue fast! I will be using them in the future!

Chuck and his assistant Bob showed up promptly on time and did a great job finding the source of our water leak. Chuck explained what they found and the report was in my email in-box the same day. I really appreciate their professionalism and attention to detail in finding the source of our water problem. I would highly recommend American Leak Detection for this type of work.

Scott did well…. Explained things he was doing thoroughly. Said you’d put him on the schedule soon to come back and complete the inspection, as he didn’t have a couple of the smaller plugs that he needed to check some lines. Also, said you would e-mail me a quote for the repair work to be done. THANKS

American Leak Detection - They arrived on time and did a very thorough job. Scott and Gary were very professional and kept us informed throughout the entire procedure. I would not hesitate to use their services again.