Allegiant Plumbing Services provides installation and repair services with courteous technicians, but some customers find their pricing excessive. Technicians like Daniel and Jeremy offer quality work and good communication.
Allegiant Plumbing Services is a Columbus, OH-based plumbing company that offers a range of services, including installation and repair of water spigots, shut-off valves, and water heaters. Their technicians, such as Daniel and Jeremy, are known for their courtesy and professionalism. However, some customers have expressed concerns about the company's pricing structure, which they feel is excessive for basic services.
Allegiant Plumbing Services has received praise for the quality of their work, with customers appreciating the attention to detail and effective communication from their technicians. Daniel, in particular, has been mentioned as an outstanding technician who takes his time to ensure the job is done right and consistently communicates with customers about the progress and any issues that may arise.
While some customers have expressed satisfaction with the company's services, others have raised concerns about the pricing. One customer felt that the labor charge of $250 per hour was excessive for a straightforward job, and the total cost of $611.90 was not reflective of the simplicity of the work. Another customer was charged over $300 for a job that did not fully resolve the issue with their toilet.
courteous, professional, outstanding
Attention to detail and effective communication
professional
Prompt resolution of water heater issues
Allegiant Plumbing Services provided good service and installation quality when replacing an exterior water spigot and installing a new shut-off valve. The technician was courteous and the work was done properly. That said, the pricing was high for a straightforward and accessible job. The parts they used can be purchased from Lowe’s for around $50, yet I was charged $123.92. Even more shocking was the labor charge — $250 per hour. For a basic job that didn’t require specialized tools or difficult access, the total came to $526.11. On top of that, they charge a $79.99 + tax fee just to show up. So the final cost for the job was $611.90. While I appreciate the quality of the work, the pricing structure feels excessive and not reflective of the simplicity of the job. Due to the high cost for basic services, I won’t be using Allegiant Plumbing in the future.
What can I say … there is really no words that would express my gratitude to ALLEGIANT as represented by DANIEL! The man is GOOD … Really Really Good 😊 Thank you ALLEGIANT for having GOOD SMART PATIENT team mates! It really speaks highly of what you do and how you do it 🙏🏽
Daniel, the technician was outstanding. Took his time to ensure the job was done right. Daniel consistently communicated to us on how the job was going, and if he found any issues or concerns and his solution for those. I would highly recommend this company and I would request Daniel every time for my service jobs.
Sorry. I had submitted a review in error. Our experience with Allegiant was excellent. The communication was great and Jeremy resolved our water heater issue promptly. Highly recommended and will use them again.
This is a late review for work done over a year ago. Alex that answers the phone is extremely helpful and professional but that's the only positive thing about the review. They sent out a plumber and I told him my toilet was making a weird noise when flushed and it teetererd. I explained the noise was before the teetering (that'll be important in a moment). The plumber showed me where he put a seal around the toilet and it stopped teetering. He explained that when it wasn't wet anymore I wouldn't notice the coloring. First issue, when it cleared there were 2 pieces that are visible that he put down to stop the toilet from teetering and they are visible. Second, the toilet is still making the noise. Third, I wasn't given a receipt for the $300+ bill. I called back about the issues. Alex sent me the invoice. I explained i still had the issue with the toilet making the noise. He spoke to the plumber who did the work. He told Alex that when he fixed the teetering the noise stopped when he flushed it. He assumed it was fixed. I was floored by this response! If I explained that the noise was going on before it ever stopped teetering then why would he think that fixed the issue? Alex explained they could send someone back out. The plumber stated he would have to put a camera down the toilet to see the problem. Why would I want them back out here when they didn't fix the issue? Allegiant did the work on our community when it was built. Generally we use the vendors the builder used to build the houses. I have shared this issue with my neighbors and told them not to use Allegiant.
Allegiant Plumbing Services offers a range of services, including installation and repair of water spigots, shut-off valves, and water heaters. Their technicians are known for their courtesy and professionalism, and they provide effective communication and attention to detail.
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