Air Controls

I was told Air Controls was very subpar for residential furnace repair. I should have listened to the many warnings. Shame on me. After 3 visits to my house and no fixed furnace , I had another company fix the issue with the thermostat in ten minutes. They did not even have to refer to YouTube videos for possible solutions as Air Controls did. I mean come on do they even train there residential techs? I assume not. If you want to be charged for some one not to fix your furnace then give Air Controls a call. Not sure why I'm writing this. I'm sure they don't care. Why would they start now.

I WILL NEVER USE AIR CONTROLS AGAIN. Trent, the Journeyman Plummer was great to work with. Lynette the girl in the office was also polite and very nice. I was even happy to pay their $140/hour rate. All that said, their billing practices can only be described as - UNETHICAL. When Trent came out to our house to troubleshoot and diagnose the problem in about 20 minutes they charged me their hourly rate of $140 for the service call and then made another appointment to come back three days later to fix the problem. When Trent came back, I was charged ANOTHER $140/hour service call, plus the parts and labor for the job. He was here and gone in 2 1/2 hours. They charged me for 3 1/2 hours! When I called the office to inquire about the whopping $681 bill to fix the leak under the kitchen sink, I was told that it is company policy to always charge an extra hour for "coming and going" to the job and "running around" and, because, "you never know when know when you may need additional parts which you may not have in your truck!" As a 25 year customer of Air Controls, I argued this point six different ways and even ran it through the company's Master Plummer only to be told - "That's the way we do business." We agreed to "disagree" on their business practice of over-billing. They obviously don't care about or want me as a valued customer. Now I'm gone - forever and will share this review with everyone I know. Unethical, Unscrupulous, Unsavory - Unbelievable. Do yourself a favor and don't hire Air Controls.

Trent in the plumbing department came to fix our wax rings on our toilets. He was very polite and did a wonderful job and everything looked immaculate when he was finished. Thank you!!

Air Controls technician Rich came out and repaired our air handler motor. He ordered the part one day and returned to install it later. He was transparent, gave us shipping options to suit our needs, and had an amazing attitude. Wanted to review Air Controls and specifically Rich for their outstanding service and nice demeanor. He was diligent about not tracking in dirt in our house and certainly went the extra mile for our challenging repair. Thank you! The Medina Family

Very professional, knowledgeable company with a top notch product. The customer service part is what sold me. I had a new HVAC system installed in my home. I can already feel the difference although winter will be the big test. I am so far very impressed.