ACE Home Services (formerly Hero Home Services)

I came in contact with Josh Merrill at the home and garden show where we discussed installing a tankless water heater. Mr. Merrill came out to my residence and answered all my questions and provided me with a quote. Within two days he had his plumbers out to start the install. Nathan and Dave Jr. were the two young men and were very respectful and projected nothing but the utmost level of professional decorum! I am very pleased with the plumbing portion of this job and to see young men in the trades. There were a few glitches with the electrical side of this project but I will say that when I called Mr. Merrill and sent him photos of the discrepancy he came to my residence to review and get things on track. I do have to mention the Mr. Merrill was on his day off and at a resort with his wife and left the resort and came back to my residence twice just to ensure he gave top level customer service. Mr. Merrill is a man of his word and I appreciate his attention to detail.

ACE was the only place in the valley that quickly had a tech reach out to me for late night service. Jesse came fast, confirmed the issue with our AC and explained our repair options in great easy to understand detail. It’s 11pm and still over 100 degrees outside… Jesse absolutely saved the day and got us taken care of quickly. He did an amazing job repairing our AC. ACE has super fair pricing and I will absolutely consider obtaining a membership with them for routine maintenance going forward. Thank you Jesse and ACE! Highly recommended!

Jesse was very nice and professional, called and talked to his manager about the AC issue. Ace home repair is lucky to have such a fine young man on staff. Jesse was good but that does not mean this issue is resolved, he said I would need to buy another filter, but I want to know why this was not addressed when the unit was iinstalled. This is unacceptable!

Rene was awesome very knowledgeable. We had some timing issue but the professional team made it all happen. The price was fair and work was amazing. A week later I called because I thought something was done wrong. It turned out it was actually better than I had asked for. Raised the value of my home and allowed me to hook up an RV and use my power tools from the same plug. Individually of course. When I called they offered to have Rene back the next morning! That was impressive. I cancelled the appointment and thanked them after I did a little more research. Bravo to the whole team! Thanks everyone!

Donnie Garza, Plumbing Tech came to complete our annual plumbing inspection recently. He arrived when expected. He was very knowledgable and thorough. He took the time to patiently explain his findings and recommendations. He made very useful suggestions that allowed us to better understand how to protect our systems and make good choices!! He has a great personality for dealing with customers. Great assest to the ACE Service Team!