Zoom Drain

My Experience with Zoom Bath Installation: I requested a quote for a shower surround installation and made it clear that I didn’t want to take measurements myself. They came out, spent about 20 minutes measuring, and later provided a reasonable estimate. I agreed to proceed, and they scheduled the job a few days later. When they arrived to do the work, they acted as if I was supposed to provide the plastic surround — something that was never discussed. I called Zoom, but they didn’t seem to remember the technician who came out and took the original measurements. Since I needed the job completed quickly to sell my unit, I met the crew at Home Depot and purchased the surround they recommended. Due to an emergency, they couldn’t return that day. The next day, they came while I was napping. I could hear them struggling to make the surround fit. When I got up, they had already taken the back piece of the surround and left to run errands. Later that day, I discovered they had completely removed the previous contractor’s cement board (HardieBacker) installation — which I had paid over $1,000 for — without asking for my permission. They also did not complete the trim work, which they said it’s a not part of the job. They had to return another day to finish installing the fixtures. They later claimed the surround wasn’t designed to fit between the studs and the existing HardieBacker, but they never consulted me before removing anything. The final install still had no trim — as you can see in the photos. Then they billed me nearly double the original quote. I paid the bill but asked if they would consider offering a discount — I received no response. To meet my appraisal deadline, I ended up purchasing plastic trim myself and completed the finishing work in about two hours. Photos 1 who they left it, 2. After I did my own trim work

Today, Zoom Drain came to install a water conditioner. Ishmael, who had previously installed toilets a couple of months ago, returned to assist his co-worker Adam with the installation. Both Ishmael and Adam did an excellent job. I also want to give kudos to Michael in the office, who was very patient and answered all my questions.

I had a deep clog in my kitchen sink, I got an appointment the next day and Erik was able to swing by a little earlier, which was convenient. He did an awesome job clearing the line and was super quick and very knowledgeable. I highly recommend Zoom Drain for any plumbing needs.

Very nice young man with great manners . Loved this experience thank you . Will definitely use your services again

Zoom Drain performed an outstanding job from scheduling to addressing the issue. The staff were professional and took the time to fully explain the issue and the remedy. All work was done above expectations including ensuring the work was performed in a clean and efficient manner. Double thumbs up!