Vito Services

I called for a basic condensate drain clog. They wouldn’t give even a ballpark quote over the phone, but once onsite they presented a standardized price — so clearly a quote was possible. The fix was straightforward, but the price was high: $473 plus a $120 dispatch fee. They then offered to waive the dispatch and discount the job if I signed up for a $240 annual plan, but I don’t want to be involved with this company anymore. The technician was professional, but I’d prefer more transparent pricing and less sales pressure. Just be aware of the pricing structure before booking.

Leon was part of the Vito team that delivered outstanding service in replacing my air conditioning system. It took less than 48 hours from my initial call to having a completely new system up and running. Leon and everybody were prompt, friendly, courteous, and professional.

I appreciate the process -- I was kept informed when the technician would arrive via phone as well as email. The technician was knowledgeable with great interpersonal skill. He replaced the sump pump on a timely basis and clean-up after the installation.

Earlier this month, Bobby conducted an annual plumbing inspection at our home. Throughout the process, he was polite, courteous, and patient with my questions. He explained what he was doing, what he was looking for, and why. I learned a lot from him and appreciated him taking the time to educate me on some plumbing basics. He recommended a couple of priority repair and replacement items, but was not at all pushy about getting them done with Vito. After taking some time to think through his recommendations and consulting with others, I decided to move forward with Vito to perform the repair and replacement work. Vito is my plumber of choice now!

The technician was very professional, kind, considerate and educated me about the process. I was very appreciative of the energy and patience Mr. White. I would call Vito and specifically request Mr. White in the future because of his level of professionalism and willingness to help and explain the process. Thank you Mr. White!