T&J Rooter Service

I usually don’t leave bad reviews, but I feel very compelled to based on my experience with T&J rooter. I had them out to install a whole home water filter and fix a slow draining/clogged kitchen sink. The technicians were very friendly and professional, and the water filter installation went great and is working perfect to this day. That’s the positive… let’s get into why I would never recommend them to anyone. We had hot water pressure drop significantly in just one bathroom after the filter installation (it is fine everywhere else in the house) and I had them back out to fix it. Their solution was another $300-$400 to fix the shower on top of the $125 diagnostic fee that I did pay. The shower had perfectly fine pressure before they came. Additionally, the kitchen sink was working fine once they left, and then the issues arose again about 30 days later so I had them back out but because it “was past 30 days” they were going to charge ANOTHER $225 to attempt to fix it again. Again, the technician team was very professional but the lack of follow up and support after 1. Altering the plumbing in an area of my house and 2. Charging again to fix an issue that wasn’t fixed the first time is extremely disappointing. I cannot recommend them to anyone.

Back in May I had a mainline clog. Tree roots. Wash machine backed up into my tub. Needless to say I was highly upset and nervous. James answered initial call and arrived quickly. Ron came later. That guy works hard! They both worked 6 hours until 2AM to get me partially clear. I never heard any frustration from them. Ron did most of the talking and he was so courteous and professional. Knowledgeable. Once the mainline was partially clear I had some break loose into tub drain and so Ron cleared that. Sent a camera through and told me I needed a clean out installed outside so he could really get the drain clear. Unfortunately the next night when I used my kitchen drain that was blocked , Colin came out cleared that and he too was extra kind and response time was right away. He gave me the names of the guys that were there the night before when I inquired about how impressed I was. Anyhow , two days ago I had the clean out installed. They weren’t the cheapest estimate but I can’t say enough about that crew. I don’t know any names but they ALL did a fabulous job . Beyond my expectations. In and out and not nearly the mess I expected. Once that was installed Ron came and snaked the main. Awesome once again. Highly impressed! I’ll recommend to anyone that needs your service!

The service provided by T&J Rooter is exceptional. Today Christian and James installed a freestanding bathtub and were prompt, courteous and professional. I have used this company before for outside spigot repair and they did exceptional work on that job as well. They always answer their phone and are quick to respond and get services scheduled. I will rely on them for any future plumbing projects and cannot recommend them enough.

I always wait a while after work is done, before I will give a review. I have a utility sink in my garage that was backed up. Tried plunging it off and on for days, to no avail. Called T&J Rooter for help. Jason Young came out, and was very professional, with excellent communication all through examining the issue. It turned out to be more than just a plugged utility sink. It was a major repair that needed done in my crawl space. Jason took pics while he was in the crawl, to be able to show me exactly what was going on, and what needed to be replaced. That was on a Saturday evening. The utility sink water had gone down so it wasn't an emergency fix. Next Friday he was out, and it took all day to complete the work. After a month later, the utility sink has never been better. All repairs, with new PVC pipe was done in a days work. Highly recommend this company. And will definitely have Jason do any further work, when I am in need of plumbing.

The entire process with T&J was smooth, I have no complaints. They communicated and got us on the schedule right away. They repaired and replaced within 20 minutes of diagnosis. They throughly explained what they fixed and what to expect. Courteous the entire time, it was a please to have them at our house. Highly recommend!!!