Superior Plumbing

This heater was installed by Jose at Superior Plumbing, 8 months back. Jose did a meticulous job, replacing pipe connectors, putting in new shut-off valves, securely strapping the tank to the wall studs. However, last week unit shutdown with error code of "10 red flashes". Switching off, and restarting the pilot light resolves the issue, but as this was 2nd time in 6 weeks, Rocky from Superior Plumbing came out to inspect it. Rocky contacted the manufacturer, and by their suggestion, took the burner out and cleaned it, polished the sensor and cleaned the fire chamber, and blew some compressed air through the flute. It seems collected lint and dust can cause this issue. If it happens again, maybe the sensor needs replacing. Anyway, no charge for this service. Rocky was professional, efficient and courteous. Took him a little over an hour to inspect, talk to manufacturer and finish the work. Hopefully we will not need to replace the sensor.

Rocky M. was our technician and did a great job in evaluating our water softener to fix the issue. He went above and beyond in calling the company of the unit to request for parts and check the issue. We greatly appreciate Rocky’s professionalism and assistance with our water unit. Superior Plumbing was also very quick in responding to our needs and sent a technician out right away in the same day to help us. Will definitely use their service again when needed. Thank you!

We had a sewer pipe cracked on the second floor and water leaked onto the kitchen ceiling. Andy came out and did everything he can to get it fixed. He also follow up 3 days later to check his work. I appreciate his work ethics and his upbringing that taught him to be a responsible person. Great experience and thank you Andy!!!

Our service technician Andy Hernandez found our problem with our shower losing water pressure to be a frozen shower valve. He replaced it and made it look like it never happened. Great customer service, knowledgeable and completed the job at a very reasonable price. I am going to call him back soon to replace my water heater. Highly recommended!

Terrific service: friendly, professional, and responsible. They’re everything you need for your plumbing. Had two services from them with Andy and he helped install my water filter and RO system without any issues. Will definitely be calling back when I need more service!