Stephens Plumbing Inc

Long story short, do not use this company. Our upstairs neighbor used Stephens Plumbing for a basic clog job, December 2024. At 730 in the morning sewage begins to rush through our exhaust fan and flooded/destroyed our only bathroom. Come to find out the plumber had cut the sewage line, and the sewage had nowhere to go but in our bathroom. I ran upstairs to notify my neighbor and the plumber, he then came into my unit and started sawing holes in my ceiling to locate the leak. After an hour of sawing and leaking he stopped the leak, but it was too late, everything was ruined. I called their general number and spoke with their GM, Paul Meacham, he came out that afternoon and told us they’d pay for everything, fix everything and pay out of pocket for everything. He said if we needed to stay in a hotel and buy new items such as towels, they’d reimburse us. But they never did, they left us hanging. He sent DEC out the next day to “clean” the sewage up and begin demo by removing the ceiling and baseboards. After several weeks of back and forth with Paul (until he ultimately ghosted us) about fixing our bathroom, reimbursing us for damages, weeks of us living in a contaminated home, being told they’d pay out of pocket and get it fixed ASAP, Stephens Plumbing turned this over to their insurance company (after they had started demo of our bathroom). This then began a 3 months battle with their insurance company. Our bathroom was not fixed until May 2025. The lack of communication and transparency by Stephens Plumbing, the lack of professionalism, the months of living with a contaminated home made this the literal worst experience of my life. The way they “handled” this situation was atrocious and I wouldn’t wish it on my worst enemy. I would never use this company, even if they were the last plumbing company on earth.

Real disappointing experience with this company. After confirming an appointment to meet for an estimate an hour away, they failed to show, or call. I had to call them to find out they couldn't keep our scheduled appointment. Informing your customers about scheduling issues is the bare minimum a company can do to show competence. How unfortunate.

I’ve used Stephens Plumbing for almost 20 years. They are always available in a timely manner at reasonable prices. Would definitely recommend and will definitely use again. Zac was very knowledgeable, kind and had professional look to him. Will ask for him at next service call.

I recently had the pleasure of working with Stephens Plumbing Inc. in Birmingham, AL, and I couldn't be more satisfied with their service. From the moment I contacted them, their professionalism and dedication to customer satisfaction were evident. The team promptly addressed my plumbing issues, demonstrating exceptional expertise and efficiency. Their commitment to quality work and attention to detail truly set them apart. I highly recommend Stephens Plumbing Inc. for anyone seeking reliable and top-notch plumbing services. Regional Manager -Siegel Select

Could not be happier with Adam at Stephens Plumbing. We had a drain line clog due to poor slope that two other plumbers were not able to clear. We were told that the entire line needed to be dug up and replaced. Adam was patient and kind and most importantly, worked magic on the pipes, and our issue is resolved! Will keep coming back for sure!