Roto-Rooter Plumbing & Water Cleanup provides excellent service, including water damage cleanup and drain cleaning, with technicians like John, Dustin, and Hunter offering professional and personable solutions.
Roto-Rooter Plumbing & Water Cleanup in Memphis, TN, offers a range of services, including water damage cleanup, drain cleaning, and pipe repair. Their team of technicians, such as John, Dustin, and Hunter, provide top-tier customer service, responding quickly to emergencies and explaining the repair process clearly. With their expertise, they can solve issues like leaky pipes, clogged drains, and water damage, often on the same day. They also offer additional services like humidifier and fan placement to dry affected areas.
Their technicians are professional, personable, and understanding, making them a reliable choice for plumbing and water cleanup needs. While some customers have noted high charges for certain services, the overall quality of work and customer service has earned Roto-Rooter positive reviews and recommendations.
responsive, professional
Quick response time
professional, personable, understanding
Ability to solve complex issues
informative, professional
Clear explanations of the repair process
Excellent service received from John and his crew. John responded within 15 minutes after I contacted Roto-Rooter and explained that I heard water running in my bathroom wall. They located the leak and got to work to repair it immediately. The hot water pipe was rerouted and let water was turned back on the same day. 7 fans and 2 humidifiers placed in my home to dry the slab in 3 rooms. They did Such a great job and I will definitely refer them out to anyone who is in need of water damage cleanup.
Dustin came out after Conway was unable to solve my sink clog. He reassured me he’d be able to help me and was understanding about the experience I’d just had with Conway. He was very professional and personable and solved my issue. So thankful!
Great customer service top tier. Didn’t take long for Hunter to arrive. Hunter was so informative with any questions. Hunter got to the problem with my drain cleaning service and everything has been running smoothly. Thank you so much Hunter.😊
Outrageous charge of $293.00 to replace a $15.00 part that required no tool to replace. Not even an offer to reduce the service call fee this one time to a repeat customer. I’ll remember that.
I had a blocked drain that after several attempts I gave up and called Roto Rooter. They came out exactly when they said they would and did a very professional job. Would recommend them to anyone.
They provide water damage cleanup, drain cleaning, and pipe repair services, among others, with a focus on quick response times and professional solutions.
Roto-Rooter technicians can respond quickly to emergencies, often within 15 minutes, and provide same-day service for issues like leaky pipes and clogged drains.
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