Roto-Rooter Plumbing & Water Cleanup

Your service technician, Chris Young Identification number as 3623 Came to a difficult and challenging Plumbing project. Fragile brittle rotting galvanized, three-quarter inch domestic waterlines were in need of serious attention in the basement of an apartment complex. Mr. Young came to work prepared with a complete material list and tools in his service to do multiple repairs. Chris Young carefully. Removed the rotting piping, tying into the existing without disturbing any other mainline branches installing new piping, three-quarter inch copper Three-quarter inch ball valves. This was a challenging project to say the least. Chris Young worked tirelessly after replacing several waterlines and shut off valves. He then replaced several bathtub shower valve assembly stems with complete rebuild kits. Saving our agency. Thousands of dollars, without displacing any of our residence. He stayed on task working closely with the residence, living at this campus explaining and working through the plumbing challenges. While all Remaining professional polite, informative while being down to earth, and having a reassuring Calming effect with the residence who were stressed out. He was thoughtful, clean, trustworthy, and a pleasure to work with. However, I have a plumbing issue in the future. That needs this type of expertise and skill I know exactly who to call. Thank you so much for sending Chris Young to my job site. We will not forget how helpful he has been through the entire process. Best regards, Sean Doyle.

I had roto send out a technician to help me i was in a jam.. they sent wilson he was extremely professional. Polite and kind He perfect guy to represent yojr company .thank you roto rooter for coming ojt in decent same day time.. and fixing issue with more then resonable price

Our rep Michael stopped by and was able to promptly replace our main water valve. They were having a bit of a delay from when I asked to be seen but the call rep kept me informed as well, and the fact that I asked for something same day I was impressed they could come out at all. Michael did an amazing job as our valve is in an odd location and he was very respectful of our home. Price was kinda what we were expecting of having a professional come out to do it. This was our 2 time getting a service with Roto-Rooter and I will definitely return if we need anything else.

I scheduled appointment online and was given a same day appointment between 6-8pm. Great! I planned around that time, had the dog out of the house. 6:25 I get a call saying they have to reschedule due to issue with their truck. I ask for discount and they decline saying they don’t do that, but I’ll be first priority appointment in the morning. Scheduled time 930-1130. Great! Again, 1130 passes and nada. 1142 I call them and I get passed around 3x on the phone with apologies and excuses. They will call me when the technician is available. 1159am I get a text saying they are behind schedule. 1:17pm ignore text saying they are available now. 151 they call to say they are sending technician. At this point I tell them maybe I should say okay and have them show up just for me to no show them. Hours and hours wasted waiting around. Maybe some people have good interactions with this company, but I won’t ever call or recommend them again.

The Plumber Jason that showed up in the a.m. was very courteous And helpful. He had to snake the sewer out quite a ways and I think he did a great job. Also, they ran a camera through to show me additional concerns, which was very helpful. Thank you, A1 job