Roto-Rooter Plumbing & Drain Services

Ricky was my tech and he was awesome. Friendly and fast. I had a crazy thing happen with a lotion jar falling into the toilet bowl and getting wedged, Ricky handled this unusual situation calmly and with candor—we did need to take the toilet off to remove the jar. I’m so glad he was able to do this quickly and toilet serviceable in a few hours. Thank you!

Had a water leak under our home this weekend, we called around and Roto Ruter were the only ones to have someone available. Ricardo was great though he didn’t have the part necessary he did advise us that he would be coming back on Tuesday, May 27. On this day Ricardo was out sick and someone else was sent out. This guy came to do an “estimate” then was off to buy the items, be aware Ricardo took the part needed and from the dispatch the new guy already knew what we needed. Yet I believe I was charged for the two hours to go back to Santa Fe and come back to my home in Espanola plus another hour for the supposed work he performed. When we tested all the water outlets, the master bath had no hot water in the tub yet the sink had hot water and the rest of the house had hot water. We asked him if he had connected everything correctly he said yes he kept saying that we needed a new water heater yet the whole house had plenty of hot water other than the tub. He looked frustrated and let us know that if we wanted that fixed, he would add more time. In my honest opinion, I believe he half assed the job and did not connect a line to my tub. He also left all of the insulation completely wet under my mobile home, which in turn can cause mold and he knew this. I was charged nearly $1400 for him to do a half ass job. I don’t mind paying what it is if the job is done right but this guy this new guy they sent to my home was a half ass worker sad to say. I will never use this company again no matter how pressing my issue is. You have lost my business and the best marketing tool is word-of-mouth. Be aware when you use this company.

Juan was helpful and professional. Price a little steep (if I didn’t have a pressing issue, I may have shopped around) but decided to pay a little extra for convenience. Thanks for your service.

I called to get an estimate for heating and cooling system, and someone came immediately and then in a few days they came and began to work. They were very professional courteous and clean. Mario Larranaga gave me the estimate and was very professional and didn’t keep me waiting. Luis Garcia came to do the work with two other employees and they were all very professional courteous and patient with us my daughter and I are very appreciative of all the hard work and professionalism they showed towards us. Thank you again for a job well done. I’m so sorry that our dogs was not well behaved and barked all day. Bark, bark from Valentina. Thank you once again for everything. Darlene and Geneve Ulibarri

Rotorooter is an absolute blessing to Santa fe NM. We had a slow block in our condo's kitchen sink. Rotorooter responded quickly and the two young men they sent were courteous, kind and knowledgable and quickly tackled the problem which was in the building’s drain system. They cleaned up after themselves and I'm extremely grateful to the company for their quick service. I would recommend them to anyone who has an emergency plumbing problem here. 5 stars!!