Reliance Plumbing & Drain Cleaning

The after hours cost was absolutely predatory, especially when they cannot guarantee completion of the job. We ended up paying the after hours late fee of $125 just to show up. If this were some kind of luxury service, different story, but if somebody’s house is not usable, and they have to choose between paying predatory prices or not having water, they don’t have much choice and companies like this take advantage of that. You’re in the business of a basic human right not, luxury handbags He needed to break open our drywall to see where the leak was coming from. He made a 2 x 2 hole in our wall that took him literally two minutes and we had to pay $220 for that plus $125 fee to show up after hours. We were told that the 220 would cover him finding the leak as long as he was able to find it within an hour but because it was underneath the slab, he stopped it and decided to just charge us 220 anyway, without finding the leak. So in total they took $345 from us and then said yeah we can’t do any work because it’s too late and we’re not allowed to make noise past 8 PM. And to top it all off the technician told us that the mold that we had would not be an issue, and that they would still come out to work on our leak the next day. He lied and they told us that they would not be coming over to do any work due to the mold. So now they got $345 for driving over here and cutting a 4 ft.² hole in my drywall and still didn’t identify the leak. I could ask a four-year-old with a hammer to do that. The only reason they’re not getting a one star because the technician that came out although he lied was professional, and did seem to know what he was talking about even if they were charging predatory prices. if you have other options, I recommend because I don’t believe in rewarding bad customer service, and predatory practices

Prompt, courteous, professional and fair. Reliance was the only plumber who called me back in a timely fashion after requesting an online appointment. The other 3 local Plumbing companies did not email or call me back after leaving a request for service. Albert, Reliance Plumber, walked me through the repair and showed me the issue. Albert is a true professional.

Right from the first call the service was great. Very professional and courteous on the phone (something you don't see often enough anymore). My plumber arrived when he was scheduled and listened to what I was seeing and agreed with me. He also found a problem with a shut off valve and repaired that as well. Repairs were made quickly and they were well done. If this is what all of their employees are like you can't go wrong.

Nathan was the technician that came out. He was very professional and very knowledgeable about his work he did for me. I would highly recommend him for any of your plumbing repairs. I will definitely use Reliance Plumbing for all my plumbing needs in the future.

From my first phone call to Reliance Plumbing, my experience was a great one. Thelma, who answered the call was professional, and friendly. She set up an appointment for a free estimate the next morning. A representative called me in the morning and advised that the plumber was on his way. Chris arrived within 1/2 hour and explained what needed to be done and gave me a fair estimate. I had purchased a water heater and needed the old one removed and new one installed. He was very efficient and did a GREAT job. Chris is truly a professional! He cleaned up and took away the old water heater and parts - didn't leave a mess for me to clean up either! I am happy I called them and would not hesitate to contact them again, and also would recommend Reliance Plumbing to others. Thank you Chris and Reliance for an awesome job.