ONYX PLUMBING & GAS

John and his team were absolutely fantastic. He came out to assess three separate plumbing issues in my new home and took the time to explain each one super thoroughly. He gave me clear & thoughtful guidance and made sure I understood the scope of the work before moving forward, and didn't apply nay pressure on anything. His communication throughout the process was excellent, and I really appreciated how he made sure I was fully comfortable with the plan before getting started. He and his associate completed the first job that took over five hours, and everything was done on time and within budget + it resulted in the fix I needed. Highly recommend John! Great guy and skilled at what he does.

John from Onyx came out to help us on short notice with a gas fire table for our new patio. He was extremely knowledgeable and courteous and got us up and running, even running past normal working hours on a Friday afternoon. Would recommend these guys, particularly if you need gas work done. Not all plumbers are equal, these guys are great.

John was available and came in on a Saturday to install a water softener. He was in and out in under two hours. After he left all my water was working again except one of my sinks wasn't working. I called John the next day and explained my issue and he came back the next day and fixed my sink free of charge! He showed me how the sink can get debris can get stuck when turning your water system off and on and an easy way to fix in the future! Appreciate him making a second trip out (on a Sunday). I will be using this company for any future needs!

Collin and Trenton were great to work with. We had a leaking valve, and they came out immediately, diagnosed the problem, and fixed it in less than an hour at a very reasonable price. This was a good solution to a surprise problem, and I will definitely be working with them again in the future.

I had a very disappointing experience with this company. In a moment of urgency, their paperwork was intentionally vague, leaving out any specific details, which allowed them to charge as much as they could. The work order I signed had zero specifications. I personally measured the original black gas line twice and confirmed there was a clear discrepancy in what was billed. What was even more concerning was how they handled the Google review. John specifically asked me to go get my phone, hovered over me, and insisted I leave a 5-star review. When the link wouldn’t work, he had me try four times until it did. He then told me to write a comment and even had me hold up my phone so he could take a picture of it. It felt manipulative and inappropriate. This isn’t in dispute, and their own email confirms it happened. Because of this, I’m updating my review to reflect the full truth about my experience