Bonfe Underground

Adam is a very experienced technician, knowledgeable and fun to talk with. I had my main drain cleared and I got to watch and view on camera as he cleaned the drain. He also told me about a liner that would be compatible and maintenance free that would fit inside the old drain, secure from roots, etc. a excellent choice for a older home with a neighborhood full of mature trees.

Excellent service..,from the initial communication, (including adding a bio of the technician) to the actual service itself! …and the fact that I paid exactly what I was quoted! 👍👍 I was very impressed with Alex! Kind, helpful, courteous, knowledgeable, and went out of his way to make sure I understood everything he was doing and why. I really appreciated how he went above and beyond. It is obvious that he is very proud of what he does!

We scheduled a sewer line inspection because our house is extremely old and we don't know what if any repairs had been done in the past. Adam came by and was very helpful and friendly. He explained everything he did and why he was doing it in an easy to understand way, and asked us multiple times throughout his visit if we had any questions, then answered them. We will definitely be seeking out more of their services as we need them!

Excellent service. Should have started with Bonfe. Had a persistent problem with a bathroom drain. Had several other plumbing companies come out and charge an outrageous price only to have it stop up soon thereafter. Bonfe came out, charged a reasonable price and we have had no issues since. Kept in touch prior to scheduled appointment. No surprises. Friendly. Overall, very pleased and will now only contact Bonfe. Keep it up! Well done!

First issue I had was I told them my sewage was backing up, this is an annual issue, can you clean the main line. I was charged $99 for him to say it wasn't and left. Two nights later my basement is flooded and sewage completely backed up. I had them come out today to clean since I had already paid. Shortly into it, I was told that it was done and that they were sending a camera crew because there was a gurgling noise. The camera person came and said there is a hole in my sewage line that needs to be replaced ASAP. I took the video and shared it with two other companies (including the one my city uses for their work) and both said they did NOT finish cleaning and it is unlikely there is any major damage that needs to be done in the short term. If there was, their quote was $2K less for the same exact work and did not require joining their monthly plan (which you have to commit to annually). I also want to note they gave a quote to replace our laundry tub and it was almost $1K more than another large company. So it is very clear it is overpriced. Net net: please call your smaller plumbers (or your city for recommendations) before getting cleaning or major work done