New Era Plumbing, Inc.

Jesse and Matt are truely great at their craft. They diagnosed the problem head on. A competitor wanted to charge an excessive amount for a small issue. Thank you NEW ERA PLUMBING for your professionalism, expertise and honesty.

I’ve been working with the Stephens family since 1992 when I bought my first complete redo in the Forest Park neighborhood off Clairemont Avenue. That house was built in 1927 and had to be completely re-plumbed – 4300 ft.². Stephens handled cutting all the plaster and wooden lathe and gave us a system we never had a single repair on over the next 20 years. Since that house in Forest Park I’ve purchased a redo on Old Leeds Road in Mountain Brook where they have done me everything from finding my septic tank (The MLS listing said The home’s sewage system was connected to the Jefferson county sewer system so we never asked the previous owners where the septic tank was). Even though Jefferson County sent out to individuals to help us find the septic tank – they were both unsuccessful and it was Stevens who eventually was called to come find it - which they did in about two hours time despite it actually being 5 feet deep under gravel. Who knew?!?!? Stephens also replaced hose spigots, installed a new shower and bathroom fixtures in this newer home. My experience in each and every transaction has left me with a sense of their focus to address each job small or large with a sense of urgency, fairness, Integrity, and fair pricing. So a big Thank you to Joseph, Michael, Scott, Susie, And everyone else at Stephens who has worked with me. I really appreciate everything you’ve done for me and my family, Friends, neighbors, and colleagues for the last 25 years. R. Haberstroh

Have a major plumbing issue. Joseph came out and told me what would be needed to fix and would send me a quote. Two weeks have passed, I’ve called and emailed with no response. I had referred them to a friend but I certainly won’t be referring or using them again. Completely unprofessional.

We had a wonderful experience with Michael. I would recommend him, and his business any day of the week.

New Era replaced my water heater and installed a pressure reducing valve. They did great work, clearly knew their stuff, and charged significantly less than other plumbers had quoted me. They'll be my preferred plumber going forward.