Mr. Rooter Plumbing of Indianapolis and Central Indiana

I would highly recomment Mr. Rooter. Sarah Oudin met with me and worked out a great plan of action for some septic issues I was having. Very good information was given to help me understand. The team lead by Jason Bailey was wonderful! They were kind, efficient, and cleaned up the area of the dig well. Thank you Sarah, Jason, Brad, David, Patrick, and Thomas. The work was compelted above my expectations!

I had great experience from the time I called to completion. I had a damaged water meter in my yard and they came out the same day I called. They were knowledgeable, professional the price was fair and it was repaired BETTER than the original install. Highly recommend and I will be using them again for future needs.

Not pleased at all. The guys came out Tuesday. It took them 2-3 minutes to find the problem. I've of the guys said he would load the truck up Tuesday night and be out first thing the next day. He asked that I not use any water if I could help it. So we had to smell the toilet all night because we didn't want to flush it. The next day he didn't come. Not sure who I called but they said he was scheduled to come out first thing Thursday. I was at work so I didn't answer any phone calls. When I was about to I called back one of the numbers on my phone. The lady I talked to said the tech couldn't access the area due to my dog's. I told her my dog's are in the fenced in area and the access is on the outside of the fence. I also said he didn't have any trouble accessing it on Tuesday. Then I told her I was tired of them wasting my time and that I would find somebody else to do the work. She hung up on me. I never yelled at her or got disrespectful. Just started that they wanted me time.

NO HOT WATER FOR TWO WEEKS AND COUNTING... We purchased a new water heater from Mr. Rooter and had it installed by them. When it went out after a couple of years, we called them for a repair. We had to order a part, and it came in the next day. After they installed the part, it did not do the trick. They had us order another part and promised to come back as soon as it came. The new part came in a week ago, and we called them immediately. They said they would call us back. A week later (after several calls that we were assured our issue was "escalated"), we got a call back, and they told us they could come out in 5 days. They also mentioned that it probably wouldn't do the trick to fix it. They said they do not install the type of water heater we purchased anymore and encouraged us to take our frustrations to the manufacturer. When reminded that we purchased that type of water heater because it was sold and recommended by them, they just said we should call the manufacturer. We are now out $800 in labor fees, and have no hot water. I'm really disappointed that there has been no urgency to repair this issue.

My review posted from my employment email, but my name is Deborah, and I want you to know that Mr. Rooter is the plumbing contractor that I will call on for all my plumbing needs. They are disciplined, trained for efficiency, diligent, trustworthy, and kind. They have been called to my property for several things that have gone wrong even completing work that other companies said they did but failed to...that was my first experience with them. David, the manager, is the hands-on type of manager, as well as a leader who gets it done and encourages his team to finish the job right no matter what it takes. You can't go wrong with this company!