Mr. Rooter Plumbing of Greater Baltimore

Paul the repair guy was great. He came out on a Sunday to replace my linking water heater. I’m not experienced on this issue but he was very informative on what to do once his gone and how to extend to water heaters life. He also made a few recommendations to help be up to code if I decide to sell the house. I took him up on the extra repair work to get it out the way and it didn’t add allot to the total. I would recommend him and the company as they provided superb service. Out with old (white) in with the new (gray)

Our ageing (34 year old) water heater finally gave up the ghost, and I am very glad I went with Mr. Rooter over Len the Plumber whom we initially called out to give us a quote. Had Len out yesterday to replace our water heater, and they quoted me for $6k without any of the other necessary changes that would have to be made. Mr. Rooter gave me a fair quote of ~$3400 before they came out and they had to add on some stuff like re-routing copper lines and Powervent's PVC vent to suit the new model, as well as the water main needing a pressure regulator as our water pressure was WAY too high, ~90psi. Work was completed quickly and only took about 4 hours total. Would definitely recommend! Rich & Zach were great techs and very informative when asking questions. Work amounted to ~$4180 after everything else that needed to be changed was done, which I feel was far more reasonable, and still 2k less than Len. Highly recommend for any plumbing/water heater issues in the future.

I was having issues with my Rheem HP Water Heater and Mr. Rooters came the next day after I called Franz. A plumber named Philip worked with Rheem to diagnose my defective machine and help me negotiate an exchange for a new replacement. Philip really helped explain why my machine couldn’t be fixed and Rheem listened to his suggestions and I got a free replacement. Another great plumber Brandon went above and beyond when he replaced my machine. He uninstalled my defective machine, went out and got my replacement and came back to install it. Also, Brandon did such outstanding work with the previous install that when other plumbers came to diagnose my defective machine, they all noted his “Pristine work”. Some positive notes from today, Brandon single handedly carried my machine up and down the stairs. He was very good at listening to my suggestions and professionally addressed all my concerns with the install. Brandon also helped with explaining each step of the process and explained in great detail what each tool does. Brandon was also very upfront and good at explaining where the costs come from and provided acceptable alternatives when I was hesitant to agree.

Highly recommend! My technician, Arya, did an excellent job replacing my kitchen sink, soap dispenser, and shower head! — He was professional, punctual, and efficient. He explained everything clearly, made sure the work was done right, and even cleaned up afterward. I really appreciate the quality of his work and his honesty. Will definitely call him again for any future needs!”

Tech Rich Bush arrived within one hour to replace my kitchen garbage disposal. Rich explained what horsepower I had installed, and he replaced it with the same. I thought he was courteous, friendly, well-mannered and efficient. Rich left no mess behind. He allowed me to ask questions and responded to my satisfaction.