Lee Company

I paid over 10k for new replacement outside HVAC unit installed last week. Tech was nice but left a lot of screws in the yard after the install. Big issue is I am still waiting on a cover to seal up the unit and to the foundation of my home. Was just temporarily taped with plastic bags which were open on the bottom allowing for water and pest intrusion. It is very frustrating I am still awaiting a call back to get this issue rectified...update: over 2 weeks later we are still waiting on the full resolution. The newly installed unit is barely blowing any air. Project Manager John Thornton has completely ghosted us on all follow up requests since taking the initial 10k payment for the new unit.

The initial sales piece went well, John was fantastic...very polite and knowledgeable. After installation, the following day I had an issue and the AC stopped working. I called their Customer Service team and they said someone would be out the same day and I was happy. But after 3hrs I had not heard anything, so I called back and they said it was scheduled for 8/14. However, they fixed it and said again, someone would be out the same day, 2hrs later I called back to be sure that they were coming out and was assured they would. They arrived later and fixed everything. However, they damaged my drywall, and are supposed to be ordering a new door for my AC, I have yet to hear anything and likely will have to call them back to get this looked into. I dropped this to 1 star, because as requested, I emailed the email address below and received no response. In addition, I have since called back, and been told once again, "We're contacting the tech for you, and they will schedule an install." I feel like they were happy to take the money I spent, but their lack of follow up is concerning.

This is the 3rd time I have called Lee Company for a service of sorts. The 1st and 2nd time was for HV/AC, which was resolved with excellent service both time, and the 3rd time was for appliance service or repair for my dryer. The technician was very polite and professional, he told us t h e problem and provided a solution that works well for us. I highly recommend calling Lee Company for every need whenever you can't do a D.I.Y job, they are truly great. I am highly satisfied with the quality of services I have received from the various technicians, and Lee Company will be my first call for service needs. A note for Lee Company personnel- Thank you for sending great people who care. All of you are awesome!

Had a whole house generator installed. The installers did a great job you can tell they knew exactly what they were doing and when they finished there was no mess for us to take care of. About two weeks later a technician came back to check the generator and set up a schedule for yearly maintenance. He answered all my questions about what we should do if we had any problems, but said he had not seen anything with this unit. I was very happy with all the work.

I had the tech come out and he told me that I needed a new compressor. He said it was covered by warranty for the part and not the labor. He stated that the labor charge would be $1000. He attempted to have us replace the whole HVAC system at $18,000, but we chose to postpone that purchase and just go with the repair for now, which they stated would take 4-5 days. It is now over a month. I can’t get the tech , a parts manager or any other manager to return my call. I thought I had found a great company that I had enrolled in the home maintenance plan with. My mistake. Buyer please beware. They seem great until you decide what’s best for your pocket. **Update-(same day) Hiller came in said it just needed a booster, shut- off valve and I signed with there maintenance plan -all $827 w/warranty. You decide.