Ken Griffin Plumbing Services, Inc.

Hello. We wanted to share and warn about our recent experience with Ken Griffin Plumbing Services. We have used them two times in the past and then again recently. The quality of the actual work has been good but this time… We feel ripped off. We had a pedestal bathroom sink and a replacement kitchen faucet installed. The office person told me they could not give me any quotes over the phone. They charge to have an installer just show up and give a quote. We had good use of this company before and went ahead and scheduled them. The installer charged over $1300. We suspected it was high, but the plumber was at our home, ready to go and we trusted this plumbing company. My husband called Ken Griffin Plumbing back afterwards, complaining about the how high the charge was. He was told that they have standard fees and defended the charge. It tells me that they could’ve given us a quote upfront but didn’t. She agreed to give a 10% discount. My husband called several other plumbers and all the quotes were between $500 and $600! He has called several times to try to catch the service manager, and left messages. The service manager is never in and does not return our calls. So we no longer recommend Ken Griffin Plumbing especially if they won’t give you a free estimate upfront. Shame on us for not calling other plumbers before scheduling them. We won’t do that again and surely will not call Ken Griffin Plumbing Services.

Update: KGP called me in a very gracious manner and offered me the refund, which I accepted. I assume my bad experience (described below) was just an isolated incidence from KGP (which has always been known to be a reputable company locally). So I updated my rating (given to KGP) accordingly. I had a very bad experience with Ken Griffin plumbing back in early March of 2024. There was water leaking into the basement of my house (which I turned into airbnb). At the time, my regular plumber Ismael was unavailable. Sine Ken Griffin Plumbing (KGP) has this 24-hour hotline, so I called KGP. The next morning, a plumber arrived, opened up the drywall several places, also went upstairs and ran the upstairs' dishwasher, trying to find out source of the leak. That plumber clearly did not know what he was doing. After two hours and charging me $215, he said that the leak was due to condensation of pipes based on what he observed the trace of leaks. And he said I need to spend $1200+ to wrap the pipes to root out future similar water leak. So the leak problem remained. A few hours after this plumber of SGP left, my regular plumber Ismael called me, and came. He said that the leak was clearly not due to condensation based on what observed about the traces and patterns of the leaked water on the drywall/ceiling. He said that leak had to come from upstairs. Within 20 minutes upon his arrival, Ismael located the source of the leak after opened up the dishwasher, which is a pump inside the dishwasher. And Ismael even showed me that there was still water dripping/flowing out of that pump. Afterwards, I hired an appliance technician to replace that dishwasher pump, and there was no more leak. And I called KGP's general phoneline, not once but twice, leaving two detailed messages about how incompetent the plumber KGP sent and demanding that the $215 which the plumber charged me be returned. But KGP never returned my call or issued me a refund check. I can see that KGP had a major problem, namely, the plumber KGP hired was not a competent plumber at all, and KGP did a terrible job in hiring qualified employees, and instead dispatched incompetent employee who did not know what he was doing to do a job he was not qualified to do.

I needed a water heater replaced and a bathtub drain fixed before a new tenant moved into my rental. Ken Griffin plumbing returned my call and quickly setup a service date. Ben Bidas was the assigned plumber on the job. Ben was kind, courteous, and had great communication. He took the time to explain exactly what he was doing. Next time I have a plumbing issue, I’m going to call Ken Griffin and ask for Ben!

We had an excellent experience with Ken Griffin Plumbing today. Ben and Josh did an great job of diagnosing the issue, explaining our options, and then making the repair we needed (at what we thought was a fair price). They are definitely our go-to company!

We reached out to Ken Griffin Plumbing because they were highly recommended to us to fix a water line issue. The tech came out on Friday and said that we would receive an estimate by the end of that day. Nothing. I called on Monday and the CS rep said that the tech had to review with the manager and that we would have a quote by that evening or at the latest, Tuesday morning. Still nothing. We requested estimates from 3 compsnies and 2 of the 3 responded timely as committed. Consider our business a missed opportunity for Ken Griffin Plumbing. If you have a plumbing issue that requires some since of urgency, this is not the company to call.