John R Estes Plumbing & Heating

Some of the most professional men that have provided service to my home. I will always use this company for all my plumbing needs!

This company installed 4 toilets in my home. One on March 2024 and 3 Spring 2025. In addition to overcharging for toilet handles by more than $200, the plumbers broke the Flange on all 4 toilets and with each flush, small amounts of water leaked onto the ceiling of my finished basement. After discovering this problem, contacting John, sending photos, he refuses to return my phone calls.

I called him, came one hour later, installed sink, garbage disposal, remove the old one, cleaned up, Roto ruined my drain, all in less than one hour. Clear the sign of a business that works for themselves taken care of their customers. I’ve added them to my phone list in my phone.

Worst plumber I ever called. Rude, incompetent, and overpriced. Did not fix the clog, and I had to call another plumber the same day. As far as I am concerned, they just took my money and gave nothing in return. If I could give no stars for the review, it would be too kind to them. Not only were the employees rude and disrespectful, but so was the owner. Beware of these guys.

I am only doing business with them because my leasing office pays for it. The service has been very unprofessional. Sean, the technician, was unprofessional and seemed upset when I called him back after he left me a voicemail. He treated me poorly and eventually gave me the company phone number, but the first number he provided was wrong. When he finally gave me the correct number, it felt like he was blaming me for needing to call him back since I couldn't answer the phone initially. When I called the company, the person who answered didn’t want to listen to my issue and simply told me that someone would contact me. I was trying to explain that I prefer communication via text message because I work in graphic design and find it difficult to answer phone calls, but he just hung up on me. This seems like a small company, and it will likely stay that way if they don’t start acting more professionally.