HomeWorks Plumbing Heating & Air

Homework’s was very easy to work with. Quick estimates. Installation was next day. The office kept me up to date on who was coming to do the work and when they would be there. We liked them so much we had them replace our second air conditioner 6 months after we replaced the first.

On June 14, 2023 homework’s heating and plumbing of Eagan Minnesota caught my townhome on fire. For 18 minutes the two contractors that came to my home never called 911, instead they called their supervisor and asked them what to do. The fire marshal and the Eagan fire department came to my townhome to put out the fire that was caused by homework heating and plumbing staff. The supervisor told the two members to leave And then proceeded to cross the yellow stay outside and picked up every bit of evidence of copper and solder that had fallen into the ground. For a period of 30 days all they kept saying was they were sorry and now two years later, they still do not wanna pay for my repairs causing my house to go on a lien because the contractors want to get paid and now I am about to be homeless due to the fact that homework’s heating and plumbing And Home’s heating and plumbing insurance will not pay for the repairs caused by the fire of their employees to my townhome. I highly recommend never using home heating and plumbing in the state of Minnesota.

In March 2020, I called HomeWorks to inspect my furnace. Eric arrived and was great. We purchased a new magnetic air filter and joined their membership program, which essentially cost us zero when we factored in the cost savings given to us on the air filter as a member. I had no idea how much that membership would pay off. Fast forward to Monday, November 30th and our hot water heater had leaked water everywhere; I didn’t have a clue how to fix it. I called HomeWorks that morning and they sent Michael, a master plumber, out to our home before noon THE SAME DAY. Michael was knowledgeable and immediately diagnosed the problem, gave us a solution and an all in price (which included getting the attached pipes/ducting up to code) that was more than fair. The new water heater arrived and he installed it. He left Adam to clean up and get the furnace started. Now Adam was an apprentice or as his trainer called it, “in potty training”. When I asked him a couple of questions, he admitted he didn’t know the answers rather than make something up. By 6pm, he was still at the house as he couldn’t lite the furnace so Josh, a different master plumber, came over to help. Josh ended up replacing the burner and the furnace lit. On Wednesday, I had no hot water, so I called HomeWorks and the same day, they sent Josh again. He saw that the pilot light was out and without wasting any time, he decided to replace the water heater rather than attempt another repair. Adam was being “potty trained” so I jokingly told him not to mess on my floors as he assisted; everyone got a good laugh. Within a short time, the new water heater was installed and we again had hot water. That evening, my wife noticed a small pool of water had collected on the floor. She looked up and found that some corroded pipes which were down the line from the water heater were leaking. I called HomeWorks that night and by 7:45am, Josh and Adam arrived and replaced the copper pipes at no charge. While many might look at this situation as a cluster, I am extremely impressed at a couple of things. First, the response time and proactive communication from HomeWorks. They were at my home in less than 24 hours and texted me when the plumber was on their way. Second, Adam and Josh’s expertise, realism and sense of humor. They didn’t try to upsell me, they were factual in their evaluation and Josh never complained once about having to come back multiple times. Third, I paid only to replace the water heater. Most plumbers charge just to visit and I had a master plumber visit my home 4x at no cost to me. This is a great organization and I’m extremely grateful they have my back!

HomeWorks sent Adam out to replace our bathtub faucet. We were notified when he was on his way. He was on time and friendly. He explained the cost up front (ouch!) and what it included. Upon completing he cleaned up everything, “shined up” our new faucet and showed us how to operate it. Before he left he explained the warranty and said to call HomeWorks with any questions. Our Goldendoodle wanted to go home with him and that’s the true testament! Top notch plumber and company.

Well I'm sure they know what's going on but when you charge the little old lady 500 + dollars and the explanation is some faulty part and then it still doesn't work only due to its dirty thanks for the easy call not the first or last time I'm sure I'm going to get called out for a second opinion and then try to hard sell her on a maintenance plan come on you can do better tried to give there service manager a professional call to help mentor but here we are someone doesn't care or you know when you want to just sweep it under the rug?hopefully leadership will understand and work this out this is not how a professional hvac company works #hvaclife