Home Heroes Plumbing Heating & Air

They were all the real Heroes!! I would 100% recommend!! From the office working with you on prices on the estimate to help in any way to the guys that actually do the dirty work! Kevin was great!! He explained what was going on, what I needed to do to resolve the issues and to take the time to brainstorm ideas of adding a bathroom on in the future and got me set up for that.. theses guys are awesome!! Work is done and water pressure better then ever. Both guys were awesome!!

Let me start by saying that I have dreaded having our outside faucet taken care of. It had unfortunately been over torqued and inevitably cracked the seal inside the wall. A lot of the companies I had talked to left me with an uneasy feeling. The prices seemed really high and it felt like they were instantly trying to sell me stuff as well. I'm a firm believer that you need to fix the initial issue that is being contracted before you start selling somebody on new items. Incomes Home Heroes Plumbing. After doing a lot of research, I came across this amazing company which had over 600 incredibly positive reviews. I filled out an interest in service form and had Ashley, who I would later find out is the owner, give me a call. I was instantly sold from the first conversation. She was incredibly thorough, transparent, and set me at ease. I knew what every step in this process was going to look like and what to expect. The morning of the appointment, I received a call from the service manager, Dan, and he had me give him some extra details for his service guys and he also did a great job listening to some of the issues I have had with external plumbing and the fact that we only have one external faucet. He made sure to emphasize the fact that his guys were coming out for free to look at the original faucet anyways and that it would cost nothing for them to take a look at the setup of my house and see what it would look like to add an additional spigot on the opposite side. When the service technician showed up (Cody and Brian), they were very friendly, professional, and took time to make sure they had answered any and all questions I had. They also walked me through their thoughts on what should be done and why. Once they took their photos and sent them back to their service manager, I was then called by Dan to walk me through what pricing would look like. Here's where the major surprise came in. Not only was the pricing to replace the broken faucet really good, Dan mentioned that he would be more than happy to have the guys run the line and install a secondary one at a aggressive discount. (An important thing to note here is that I do not have a finished basement. So all of my pex lines were exposed and easily accessible in the basement. This made the job significantly easier and therefore a better price as well. ) Dan let me know that it would probably take Cody 2 to 3 hours to get it done. Boy was he wrong. These guys were in and out of here in less than an hour and a half. Not only were they quick, they were decisive, quiet, professional the whole time, and really really proficient at the task. I seriously cannot overstate how great these guys were at walking me through what it was that they were doing and why they were doing it, and giving information on how to manage the setup on my own. At the end of all of it, I had made a joke about how this couldn't be real life because it feels like no businesses in 2025 seem to actually care about their customers and that working with this company was so unbelievably refreshing. I told them it would be the first review I would be writing instantly. They then asked if I would be okay with having a small yard sign up and I agreed. They then told me they would give me an additional discount for writing that review and allowing the sign to be up in my yard. That was totally unexpected and honestly wasn't really necessary, but I am absolutely grateful for the additional care. If you are needing some plumbing services, I highly highly recommend using Home Heroes. Local Fishers business and I can guarantee you will not be disappointed in your service. Absolutely ecstatic customer and I will be using them for anything I need going forward.

We had ALOT of work to be done: new heat/ac pump installed, duct work, elec box upgrade, plumbing lines, washer lines, water spicket replacements, new iron filter and softener, new water heater, and more. They were very professional. They job took longer than both of us expected (things pop up, issues arise), but they came at 8am each day until all issues were fixed. I am very happy with the results. The extra plus was using their loan company to finance it all. Very simple and quick online app and approval.

I called Home Hero’s because my water heater was leaking. It is in my garage and had been leaking for over a week. I got an appointment quickly. They arrived at 1:00PM and gave me thorough assessment of what should be done. It included changing the waterlines going into my house. I accepted the estimate. He was back in an hour and working to get me all fixed up. He was done by early evening. He explained what he did and how everything works. He was very professional and kind. Everything was cleaned up and working great It’s been 2 weeks and all is running fine.

Sam done an amazing job, he was very detailed in my issue and explained everything so I understood. I needed additional things done which scared me thinking it was going to cost a fortune, but the prices are extremely low/reasonable added with my discount. I am extremely happy. They also followed up with me afterwards making sure everything was working properly and I was happy. Exceptional customer service hands down.