H.J. Pertzborn Plumbing and Fire Protection Corporation.

Amazing Company! We had a main water pipe break the day before all new tenants moved into the house. Jesse was amazing to work with! He was professional and knowledgeable. His response time was unbelievable! The whole team was hard working and great on the site. So lucky to have Pertzborn on our team. I would definitely recommend them to solve your big or small plumbing issues.

Had a great experience with H. J. Pertzborn. I had been exploring options for better-performing water heater when my old one started leaking. The phone staff were super helpful in walking me through answering the questions they needed to get me next steps, and they sent Matt out without delay. He was kind, professional, and honest—explained why my preferred option wouldn’t fit, offered solid advice for future upgrades, and still got everything installed the same day. Wonderful communication, spectacular people, great clean up, and an all-around smooth process. Highly recommend!

I've been a longtime customer of Pertzborn Plumbing, they had always done good work, but I have been very disappointed with their recent work and refusal to make things right. Next time I need a plumber, I'll try someone else. Pertzborn helped out with a backed up sewer line when we moved into our new home in 2020. Their plumber said the crabapple tree in our front yard had roots that were clogging the line and recommended we have the sewer line roto-rooted regularly. We hadn't had any problems in the five years since, but we had Pertzborn out to fix an unrelated plumbing problem (plastic bolt holding toilet to floor broke), and I thought I'd have them also check and clean the sewer line while they were here. I explained the whole backstory to Pertzborn's dispatcher and thought I was fairly clear that we wanted the line checked and cleaned. The crew running the roto-rooter didn't run the camera down the line, they just ran the rooter, hit what they thought was an obstruction or misaligned pipe, but didn't bother getting the camera out, just guessed maybe there was a small lip or misaligned pipe and said we'd probably be fine. I'm not a plumber, so even though I was confused (and a bit pissed) that they didn't use the camera, I took their word for it. Not even a week later, we had sewage backing up through the floor drain in our basement. This of course happened on a Friday. Called Pertzborn, they said they'd see us Monday. When the new roto-rooter crew showed up on Monday, they got the camera out and let me watch as they fished it down the sewer line. They determined that the obstruction the first crew just guessed about was a test plug, then pushed through and cleared the line. Again, I'm not a plumber, but what happened seemed fairly straightforward: first crew misidentified the problem, and left a bunch of debris sitting in or in front of the test plug, which eventually clogged and caused the sewer backup. When I asked the second crew about this, the plumber gave some wacky explanation that it was our house's low-flow toilets (blame the government regulations!) and that our family of four (with 2 teenagers who enjoy long showers) wasn't flushing enough water down the pipe. Riiiiight. We hadn't had a problem in 5 years with the same low-flow toilets, but it's just an amazing coincidence that we had a sewer backup within a week of the first Pertzborn crew not getting the job done. Plumber said he'd see what they could do about the bill, but I never heard from anyone at Pertzborn. They just sent me a bill with two separate sewer/drain cleaning charges. When I followed up with them about this over email, they said they didn't like my tone. And that they don't guarantee their work. So, enjoy your extra $165, Pertzborn. It's the last of my family's money you'll see.

The handle on my shower had a broken part which resulted in my not being able to completely turn it off. After contacting another plumbing company and receiving a quote which seemed very high, I called H.J. Pertzborn. A plumber arrived later the same day and was able to make a temporary repair that allowed me to use the shower until the necessary parts could be ordered. After the new parts arrived, the replacement of the shower faucet/shower head and some necessary corrections to the piping (which dated back to the time when my condo was built) was accomplished quickly. Everyone I dealt with at Pertzborn was courteous, understanding of my dilemma and great to work with. And the best part-the final bill was less than half of what the first plumber quoted. Thank you H.J. Pertzborn!

I had a basement floor drain back up, which was a stressful situation. But HJ Pertzborn was great from the moment I called until the problem was solved. They were able to get me a same-day appointment, and Jesus and Chuy were incredibly professional. They were on time, explained the problem and the work they were doing, and were fast and friendly. I highly recommend this business.